Technical Customer Support Manager

SYNTEGON; Brooklyn Park (MN); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company in processing and packaging technology is seeking a Modernization Manager to oversee a vital product line. The ideal candidate will manage operations, lead project execution, and leverage their experience in packaging machinery to drive success. Join a dynamic team and contribute to innovative solutions in the pharmaceutical and food industries.

Benefits

Health insurance (Medical, Dental, Vision)

401(k) with generous Company Match

Paid Time Off

Education Assistance Program

Employer Paid Disability Insurance and Life Insurance

Qualifications

• 2+ years' experience with Packaging Machinery/Capital Equipment.
• 2+ years' experience managing a team or projects.
• Willing to travel 10% domestically and internationally.

Responsibilities

• Manage overall operation of the Modernization department.
• Coordinate execution of modernization projects and monitor progress.
• Collaborate with sales managers to develop modernization solutions.

Skills

Project Management

Technical Knowledge of Capital Equipment

Team Leadership

Relationship Building

Decision Making

Education

Bachelor's degree in Engineering, Business, or Technology

Tools

SAP

Microsoft Office Suite

Job description

Company Description

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Apply now and become part of our team!

Job Description

Job Summary

Manage the Modernization, Contract Management and Technical Support product line and deliver target sales and gross margin. This includes marketing, selling, and executing profitable and on-time modernization equipment/projects. Position is responsible for leading a team and overseeing all quoting, monitoring, and scheduling all modernization projects, service agreements and upgrade kits.

Key Responsibilities

• Lead and Oversee Modernization Operations: Manage the overall operation of the Modernization department, ensuring achievement of targeted sales and gross margin objectives while guiding a team of project leaders and contract managers.

• Project Execution and Oversight: Coordinate the execution of all modernization projects for food or pharmaceutical equipment, monitoring progress, approving cost estimates and deadlines, and ensuring timely and successful completion.

• Customer and Sales Collaboration: Partner with Aftermarket Sales Managers and customers to develop value-added modernization solutions and support the fulfillment of service-level agreements.

• Solution Development and Technical Alignment: Review specifications and engage in conceptual discussions with field service to develop proposals, while collaborating with Centers of Competence (CoCs) for specialized technical support.

• Cross-Functional Collaboration and Reporting: Work with IT, project management, and other departments to develop automated reporting tools that enhance performance visibility and support financial goals.

• Strategic Planning and Cost Management: Collaborate with senior leadership and finance to set annual sales targets, define strategies, and optimize processes to maintain competitive product pricing.

Qualifications

Basic Requirements

• Bachelor's degree in engineering, Business or Technology or a combination of education and or experience.
• 2+ years' experience with PackagingMachinery/Capital Equipment.
• 2+ years' experience in managing a team of direct reports or projects requiring coordination of people.
• 2years’ experience with SAP or similar ERP (Enterprise Resource Planning) system.
• 2 years’ Microsoft office suite (Word, Excel, PowerPoint).
• 10% Domestic and International Travel

Preferred Qualifications

• Project Management Certification
• Technical knowledge of Capital Equipment (ideally pharmaceutical)
• Ability to make decisions promptly and effectively
• Ability to build relationships with people at all levels of the organization internally and externally
• Proven ability to lead, motivate and develop a team
• Knowledge of P&L and budgetary process

Additional Information

The expected compensation range for this non-exempt position is between $120,000 - 150,000 annually.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous CompanyMatch
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.