Cooling HVAC Field Service Engineer

Vertiv Group Corporation; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Vertiv seeks a Cooling CE to install, commission, and service Liebert Air products, while building strong customer rapport and maintaining open lines of communication with area offices and management.

The role encompasses on-site troubleshooting, scheduled maintenance, and adherence to safety guidelines. Travel and a valid driver's license are required; the position emphasizes accuracy in reporting and proactive customer care.

Qualifications

• High School Diploma or GED required.
• HVAC certificate or equivalent experience in the field.
• Six years military experience or equivalent industry experience with EPA refrigerant license.

Responsibilities

• Provide on-site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform maintenance and service tasks according to company guidelines.
• Implement Field Change Notices as required.
• Keep current on safety bulletins and notices.
• Provide accurate reporting per company guidelines.
• Maintain and inventory company property and gear.
• Attend customer meetings and ensure first-time fix where possible.
• Meet on-site response times and escalate as needed.

Skills

Communication

Customer service

Troubleshooting

Safety procedures

Organizational skills

Planning skills

Computer skills

Mechanical aptitude

Reading electrical diagrams

Blueprints

Education

High School Diploma or GED

HVAC Certificate Program

EPA refrigerant license

Six years military experience (related field)

Tools

Electrical test equipment

Job description

Vertiv seeks a Cooling CE to install, commission, and service Liebert Air products, while building strong customer rapport and maintaining open lines of communication with area offices and management.

The role encompasses on-site troubleshooting, scheduled maintenance, and adherence to safety guidelines. Travel and a valid driver's license are required; the position emphasizes accuracy in reporting and proactive customer care.