Field Service Representative - Cooling

Schneider Electric; Indianapolis (IN); Remote; USD 45,000 - 85,000; Full time

Job summary

Join a forward-thinking company as a Field Service Representative, where you will play a crucial role in servicing critical data center equipment. This position offers a flexible home-based schedule with a 40-hour guarantee and opportunities for travel. You will receive comprehensive training, including in-person sessions at a state-of-the-art facility, and be equipped with the necessary tools and support to excel in your role. If you're passionate about problem-solving and customer service, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Flexible Work Arrangements

Paid Family Leaves

401(k) + Match

Well-being Programs

Paid Time Off

Military Leave Benefits

Training Programs

Qualifications

• 2+ years in Field Services or equivalent industry experience.
• Experience with diagnostic equipment and reading schematics.

Responsibilities

• Perform assembly, startup, and preventive maintenance on equipment.
• Collaborate with customers and team members to resolve issues.

Skills

Problem Solving

Customer Focus

Safe Driving

Utilizing Test and Diagnostic Equipment

Reading Schematics and Drawings

Writing Service Reports

Education

Associate Degree in HVAC/R or Electrical Discipline

Vocational Education

Military Training Equivalence

Tools

Diagnostic Equipment

Service Vehicles

Mobile Devices

Laptops

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer-focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with a 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power & Cooling Services team. This team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline, or military training equivalence
• 2+ years in Field Services or equivalent industry experience.
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions.
• Movement of service equipment weighing up to 50 pounds

What we have for you:

Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX, with all expenses paid. Upon return from your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.