Cookie Crew (PM Shift)

Insomnia Cookies; Raleigh (NC); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Interactive training & mentorship

Job stability

Growth/promotion opportunities

Employee discount and free cookies

Job summary

A popular late-night sweet indulgence company in Raleigh, NC is hiring for the Cookie Crew position. This role entails greeting guests, taking orders, and providing excellent customer service, while also baking cookies and ensuring proper delivery. Applicants should have at least 6 months of customer service experience. The position offers flexible part-time schedules, evening shifts preferred, and various perks including paid vacation, pet insurance, and an exciting team environment.

Qualifications

• At least 6 months of experience in a customer service focused role.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.
• Legally eligible to work in the United States.

Responsibilities

• Greet guests and take their orders.
• Help customers understand menu items and answer questions.
• Provide a warm experience to customers.
• Bake cookies and scoop ice cream.
• Ensure accurate delivery packaging.
• Handle cash and payments accurately.
• Clean and maintain the bakery.

Skills

Customer service focused

Great communication skills

Organizational skills

Math skills

Outgoing demeanor

Job description

Insomnia Cookies is one of the fastest growing, late‑night, sweet indulgence companies in the country. We are actively interviewing for Cookie Crew at our brand new Raleigh, NC location at 10750 Wakefield Commons Dr, Suite 105, Raleigh, NC 27614.

Perks

• Flexible part‑time work schedules. PM shift preferred.
• Pay‑on‑Demand (get paid daily for your total shift earnings from the day before).
• Paid vacation and sick time off.
• Pet insurance for your furry loved ones.
• Interactive training & mentorship.
• Job stability with a rapidly growing and reputable company.
• Achievable growth/promotion opportunities.
• You get to work in a fun, exciting team environment.
• Employee discount and free cookies with every shift.

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy.
• Give each customer a warm experience with a smile in person & over the phone.
• Bake our delicious cookies to perfection & a scoop of ice cream.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.
• Handle cash and payments accurately and have no shortages or overages.
• Clean, sanitize, and maintain the bakery.

Desired Skills & Experience

• At least 6 months of experience in a customer service focused role – preferred.
• Personable, genuine, outgoing demeanor.
• Customer service focused and a willingness to exceed guest expectations.
• Great communication, organizational and math skills.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.