Cookie Crew - Guest-First Baker & Front-of-Store Pro

Insomnia Cookies; Ann Arbor (MI); On-site; USD 1,653,120 - 2,066,400; Part time

Benefits offered by this job

Flexible part-time

Pay-on-Demand

Vacation & sick time

Pet insurance

Training & mentorship

Job stability

Growth opportunities

Fun team environment

Employee discount

Free cookies every shift

Job summary

Insomnia Cookies is hiring at our Ann Arbor, MI location. As a member of the Cookie Crew, you will greet guests, take orders, bake fresh cookies, and help with delivery orders.

The role emphasizes a friendly, guest-focused approach, with the ability to lift up to 40 lb, work nights and weekends, and operate in a fast-paced store environment. 18+ and eligible to work in the U.S. required.

Qualifications

• At least 6 months of experience in a customer service focused role.
• Personable, genuine, outgoing demeanor.
• Customer service oriented and a willingness to exceed guest expectations.
• Great communication, organizational and math skills.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.
• Legally eligible to work in the United States.

Responsibilities

• Greet guests entering the store and take orders according to procedure.
• Help customers understand menu items and ensure order accuracy.
• Provide warm, friendly service in person and over the phone.
• Bake cookies and scoop ice cream for orders.
• Package and deliver fast, warm, correct orders.
• Process payments accurately and manage cash.
• Clean, sanitize, and maintain the bakery.

Skills

Customer service

Communication

Organization

Math skills

Stamina

Job description

Insomnia Cookies is hiring at our Ann Arbor, MI location. As a member of the Cookie Crew, you will greet guests, take orders, bake fresh cookies, and help with delivery orders.

The role emphasizes a friendly, guest-focused approach, with the ability to lift up to 40 lb, work nights and weekends, and operate in a fast-paced store environment. 18+ and eligible to work in the U.S. required.