Cookie Crew

Insomnia Cookies; Ardmore (PA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Job summary

Insomnia Cookies is seeking enthusiastic team members in Ardmore, Pennsylvania, for customer service roles. You will be responsible for greeting customers, taking orders, and ensuring a warm experience both in-store and over the phone. Ideal candidates should have at least 6 months of customer service experience, be able to work nights and weekends, and must be 18 years or older. This position offers various perks, including daily pay and a fun work environment.

Qualifications

• At least 6 months of experience in a customer service focused role - preferred.
• Must be able to lift up to 40 lb boxes of product.
• Must be 18 years or older to be employed.

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure.
• Help customers understand menu items and answer clarifying questions.
• Ensure fast, warm, and correct delivery orders are packaged and sent out.

Skills

Customer service focused

Communication skills

Organizational skills

Math skills

Job description

Core Values

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

Responsibilities

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

Desired Skills & Experience

• At least 6 months of experience in a customer service focused role - preferred
• Customer service focused and a willingness to exceed guest expectations
• Great communication, organizational and math skills
• Must be able to lift up to 40 lb boxes of product
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays
• Legally eligible to work in the United States