Cook

UMass Memorial Health; All (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established health system is seeking dedicated individuals to join their team as caregivers. This role involves scheduling patient appointments, managing communication with patients and healthcare providers, and ensuring a smooth flow of information within the healthcare system. With a commitment to excellence in patient care, the organization fosters a collaborative environment where every employee plays a vital role. Join a diverse team dedicated to making a positive impact in the community and experience the fulfillment of contributing to patient well-being.

Qualifications

• High school diploma required; associate's degree preferred in business or healthcare.
• Strong communication skills and English proficiency are essential.

Responsibilities

• Handle incoming and outgoing calls to schedule patient appointments.
• Gather necessary patient information and secure medical records as needed.
• Prioritize procedures and manage scheduling across multiple clinics.

Skills

English speaking

strong communication skills

bilingual skills

customer service experience

Education

High school diploma

Associate’s degree in business or healthcare-related field

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Holidays - Every Other Holiday, Monday through Friday, Weekends - Every Other Weekend

Scheduled Hours: 7am - 3:30pm, 3pm - 11:30pm, 11pm - 7:30am

Shift:

Hours: 0

Cost Center:

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.

Full-time, part-time, and per diem positions are available.

UMass Memorial Health Entities include:

• Medical Center - Worcester (University, Memorial, Hahnemann)
• Health Alliance - Clinton (Leominster)
• Marlboro Hospital
• Harrington Hospital (Southbridge, Webster)
• Community Healthlink – Worcester
• Community Medical Group (Doctor Offices)

I. Major Responsibilities:

1. Handle incoming phone calls from patients, families, and referring providers to schedule patient appointments. Scheduling includes multiple providers across various clinics/departments and campuses.
2. Make outbound calls to patients to schedule appointments with specialists and subspecialists.
3. Gather necessary information for medical care, including patient demographics, insurance details, and account guarantor. Process updates and corrections to insurance and demographic data. Collect patient liabilities prior to or on the day of service, as appropriate.
4. Secure medical records from outside healthcare organizations as needed for appointments.
5. Schedule in-office procedures, including booking the procedure and room.
6. Apply knowledge of multiple treatment areas to prioritize procedures, tests, and services.
7. Prioritize visits to optimize the use of physician staff, patient time, and equipment.

Standard Staffing Level Responsibilities:

1. Follow departmental policies, procedures, and objectives.
2. Attend meetings, conferences, and seminars as required.
3. Utilize Quality Improvement practices in daily operations.
4. Comply with health and safety regulations.
5. Respect diverse views and promote a professional, tolerant, and respectful environment.
6. Maintain reliable and predictable attendance.
7. Perform other duties as required or directed.

II. Position Qualifications:

License/Certification/Education:

• Required: High school diploma.
• Preferred: Associate’s degree in business or healthcare-related field.

Experience/Skills:

• Required: English speaking, reading, and writing skills; strong communication skills.
• Preferred: Previous scheduling or customer service experience; healthcare experience; bilingual skills.

Equivalent combinations of education and experience may be considered in lieu of specific requirements.

III. Physical Demands and Environmental Conditions:

Work is sedentary and indoors in a typical office environment.

UMass Memorial Health is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from individuals of all backgrounds and experiences.

If you require disability accommodations to apply, contact us at [e-mail].

About Us

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee plays an essential role in patient care and community health. Caregivers contribute through expertise, attentiveness, and compassion, creating a supportive environment for healing and well-being. Join us and be part of a diverse team dedicated to making a difference every day.