COO — Strategic Operations & Growth Leader

Socket.dev; Monroe (MI); On-site; USD 140,000 - 230,000; Full time

Job summary

MCCU Chief Operating Officer is sought to lead daily operations across branches, member services, and digital channels, aligning execution with strategic goals. The role reports to the President/CEO and drives performance and innovation within a culture of excellence.

As a member of the Executive Leadership Team, you will oversee multiple departments, manage budgets, and ensure regulatory compliance while delivering an exceptional member experience across all service channels.

Qualifications

• Bachelor's degree in Business Administration, Finance, Management, or related field required.
• MBA or related field preferred.
• Minimum of 10 years of progressive leadership experience in financial services, banking, or credit union operations.
• Minimum of 5 years of senior or executive management experience with responsibility for multiple operational departments.
• Demonstrated experience leading branch operations, member service, lending operations, deposit operations, or other core financial institution functions.
• Proven experience developing and executing strategic initiatives, improving operational efficiency, and leading organizational change.
• Experience managing budgets, operational performance metrics, and capital expenditures.
• Strong knowledge of financial institution regulations, risk management, and regulatory compliance.
• Credit union experience preferred; community financial institution experience strongly preferred.

Responsibilities

• Executive Leadership & Operational Oversight: Provide executive leadership and direction for the credit union's daily operations by overseeing multiple areas, including branch operations, member experience, contact center, digital banking and other assigned departments.
• Directs the work of leaders to ensure operational excellence, consistent service delivery, and achievement of organizational goals.
• Evaluates organizational structure, workflow, staffing, infrastructure, and service delivery to improve efficiency, member experience, productivity, and sales performance.
• Financial & Operational Performance: Responsible for achieving short- and long-term financial and operational objectives that support the credit union's strategic plan and financial strength.
• Collaborates with executive leadership to develop operational strategies that improve profitability, operational efficiency, productivity, and sustainable growth.
• Monitors operational performance through key performance indicators and implements corrective action when necessary.
• Strategic Planning & Organizational Effectiveness: Participates in the planning, development, implementation, and evaluation of the credit union's strategic business initiatives.
• Collaborates with executive leadership to establish strategic priorities and operational objectives while coordinating activities across multiple departments to ensure successful execution.
• Aligns operational initiatives with organizational goals, member needs, and long-term growth strategies.
• Process Improvement & Innovation: Researches, evaluates, and implements opportunities to improve operational processes, workflow efficiencies, technology utilization, products, pricing strategies, and member service delivery.
• Leads continuous improvement initiatives that streamline operations, reduce costs, enhance the member experience, and support organizational innovation.
• Compliance, Risk Management & Governance: Ensures departments under direct supervision comply with all applicable federal and state regulations, NCUA requirements, internal policies, and industry best practices.
• Works closely with Risk Management, Compliance, and executive leadership to maintain strong internal controls, mitigate operational risk, and promote regulatory compliance throughout the organization.
• Budgeting & Capital Management: Provides executive oversight of operational budgets and capital expenditures for assigned departments and the branch network.
• Monitors financial performance, evaluates capital investment opportunities, and ensures responsible stewardship of organizational resources while supporting strategic initiatives and operational needs.
• Organizational Culture & Policy Leadership: Promotes and reinforces the credit union's mission, vision, and organizational culture.
• Recommends, develops, and implements operational policies, procedures, and organizational objectives that improve efficiency, accountability, employee engagement, and service excellence.
• Ensures approved policies are effectively communicated, implemented, and consistently followed throughout reporting departments.
• Additional Executive Responsibilities: Builds collaborative relationships across all departments to ensure organizational alignment.
• Develops, mentors, coaches, and evaluates leaders while fostering succession planning and leadership development.
• Represents the credit union with regulators, business partners, community organizations, and industry associations as appropriate.
• Performs other duties as assigned.

Skills

Executive leadership

Operational oversight

Strategic planning

Process improvement

Regulatory compliance knowledge

Education

Bachelor's degree in Business Administration, Finance, Management, or related field

MBA or related field preferred

Job description

MCCU Chief Operating Officer is sought to lead daily operations across branches, member services, and digital channels, aligning execution with strategic goals. The role reports to the President/CEO and drives performance and innovation within a culture of excellence.

As a member of the Executive Leadership Team, you will oversee multiple departments, manage budgets, and ensure regulatory compliance while delivering an exceptional member experience across all service channels.