COO: Strategic Operations & Benefits Delivery

ImpactAlpha; Sacramento (CA); On-site; USD 265,000 - 385,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Relocation assistance

Incentive program

Job summary

California State Teachers’ Retirement System (CalSTRS) seeks a Chief Operating Officer to lead its core operations, including benefits administration, member and employer services, IT, HR, and administrative services. The COO will drive execution of strategic initiatives and ensure timely, accurate benefits delivery.

The role requires executive leadership, governance experience, and a track record of transforming large, complex organizations.

Qualifications

• Excellent leadership and the ability to supervise multidisciplinary teams.
• Experience delivering policy recommendations to executives, boards, and governance committees.
• Expertise in vendor management, compliance, approvals, authorizations, and operational efficiency.
• Experience overseeing large-scale projects and leading strategic initiatives.
• Comfort with external representation of an organization and relationships with stakeholders.

Responsibilities

• Provide executive oversight of benefits administration, member and employer services, information technology, human resources, administrative services, and major business initiatives.
• Ensure effective and efficient delivery of retirement benefits and member services, as well as organizational performance.
• Provide operational oversight of major systems and demonstrate expertise in vendor management, compliance, approvals, authorizations, and operational efficiency.
• Lead organizational effectiveness, business continuity, workforce and succession planning, innovation, and continuous improvement initiatives.
• Translate organizational strategy into operational execution while aligning resources and priorities.
• Strengthen organizational capabilities and lead change across the organization.
• Partner with executive leaders to identify and mitigate program, reputational, political, and operational risk.
• Oversee large-scale projects and lead strategic initiatives driving organizational change.
• Serve as a principal advisor to the CEO and the Teachers’ Retirement Board on policy direction.
• Develop, approve, and implement policies, strategies, and initiatives in support of the Board’s strategic plan and fiduciary responsibilities.
• Work closely with executive leadership to ensure organizational alignment and accountability.
• Act on behalf of the CEO in the CEO’s absence.
• Ensure appropriate benefit payments, operational accuracy, and ultimate member satisfaction.
• Establish, articulate, and implement clear priorities and processes for meeting CalSTRS’ strategic goals.

Skills

Leadership

Policy recommendations

Vendor management

Strategic thinking

Change management

Job description

California State Teachers’ Retirement System (CalSTRS) seeks a Chief Operating Officer to lead its core operations, including benefits administration, member and employer services, IT, HR, and administrative services. The COO will drive execution of strategic initiatives and ensure timely, accurate benefits delivery.

The role requires executive leadership, governance experience, and a track record of transforming large, complex organizations.