Conversion - Operations Support

APM Terminals; Santa Clarita (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk is seeking an Operations Support professional to oversee freight flows across multiple modes, ensuring timely delivery and excellent customer service. The role emphasizes accurate data entry, carrier coordination, and adherence to regulatory standards.

You will manage outbound/inbound activities, communicate updates to customers, and support documentation and invoicing for international shipments in a fast-paced environment.

Qualifications

• Previous customer service or operations experience – 1 year.
• Strong communication skills, both verbal and written.
• Able to work in a high-volume environment with email and calls.
• Precise attention to detail and data entry accuracy.
• Typing 35+ words per minute and basic tech proficiency.
• Experience with invoicing and payables is a plus.

Responsibilities

• Tracking and tracing outbound shipments.
• Inspecting inbound/outbound freight.
• Coordinate carrier relationships and load tenders.
• Prepare routing paperwork and file close-out.
• Communicate freight status to customers and stations.
• Ensure TSA/KSMS and regulatory compliance.
• Data entry in transportation management system.
• Quote, cost, and invoice international shipments.

Skills

Multitasking

Negotiation

Financial acumen

Communication

Typing speed

Attention to detail

Tech savvy

Education

Tools

Microsoft Office

Job description

Job Summary

The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.

Essential Functions

• Tracking and tracing outbound shipments
• Inspecting inbound/outbound freight
• Customer service calls
• Excellent customer service
• Coordinating recover and delivery schedules with various cartage agents
• Contracting new carriers as needed, assigning carriers, and providing load tenders
• Develop collaborative carrier relationships
• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers’ requested pick‑ups
• Adhere to TSA/KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of international shipments, air, ocean and ground
• Other duties as assigned

Skills & Competencies

• Multi‑tasking while maintaining precise attention to detail
• Negotiating abilities and able to close independently from management oversight
• Must have a financial acumen and experience with invoicing and payables
• Excellent verbal and written communication skills
• Must be able to type 35+ words per minute
• Must be able to work in demanding, high‑volume environment, particularly with email and calls
• Precise attention to detail
• Proficient in Microsoft Office
• Must be tech savvy

Experience

Previous customer service or operations experience preferred – 1 year experience.

Company Benefits

• Medical
• Dental
• Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Equal Opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].