Operations Support

A.P. Moller - Maersk; Elizabeth (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Elizabeth, NJ is seeking an Operations Support to manage freight forwarding shipments across multiple modes, ensuring high-level operations excellence and quality customer service.

You will recap shipments, quote and invoice domestic shipments, prepare routing paperwork, and communicate status to customers and dispatch, while adhering to TSA/KSMS regulations. A background in customer service or operations is preferred.

Qualifications

• Previous customer service or operations experience preferred - 1 year.
• Strong multitasking ability with precise attention to detail.
• Good negotiation and communication skills; able to work independently.
• Financial acumen with invoicing and payables experience.

Responsibilities

• Recap shipments and code transportation expenses per tariff or quote.
• Answer customer service calls with a focus on service quality.
• Quote, cost and invoice domestic shipments by air and ground.
• Prepare paperwork for routing, close files, and send docs on time.
• Update customers and dispatch with shipment status; maintain system data.
• Adhere to TSA/KSMS and other regulatory standards for booking/routing.
• Data entry of shipments into the transportation management system.
• Upload documents to the document management system.
• Perform other duties as assigned.

Skills

Multi-tasking

Negotiation

Financial acumen

Communication skills

Attention to detail

Tech savvy

Tools

Microsoft Office

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.

Essential Functions:

• Recapping shipments - ‘Recapping’ is the process that collects all transportation expenses related to a shipment, rates the shipment per the customer tariff or ad-hoc quote, and completes the accounting transaction

• Answering Customer Service Calls

• Excellent Customer service

• Quoting, costing and invoicing of domestic shipments, air and ground

• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis

• Communicating freight status and any problems to other stations and customers, and updating the system

• Communicating to dispatch for customers’ requested pick-ups

• Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments

• Data entry of shipments into transportation management system

• Uploading of Documents to Document Management System

• Other duties as assigned

SKILLS/COMPETENCIES:

• Multi-tasking while maintaining precise attention to detail

• Negotiating abilities and able to close independently from management oversight

• Must have a financial acumen and experience with invoicing and payables

• Excellent verbal and written communication skills

• Must be able to work in demanding, high-volume environment, particularly with email and calls

• Precise attention to detail

• Proficient in Microsoft Office

• Must be tech savvy

Experience:

• Previous customer service or operations experience preferred - 1 years experience

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$22-$23.50

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with

#Indeed

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].