Conversion Onsite Service Engineer - AZ

Edwards Vacuum; Arizona; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company culture

Benefits package

Growth opportunities

Transparent compensation

Job summary

Edwards Vacuum is seeking an Onsite Service Engineer to provide expert repair services for our vacuum technology solutions at customer sites. The role emphasizes delivering high customer satisfaction while maintaining safety and equipment uptime.

You will visit customer sites to inspect, service, troubleshoot, and repair systems, perform installations, and document activities. Strong English communication and technical documentation skills are essential.

Qualifications

• High School Diploma required; AS degree preferred.
• 1-3 years in a technical field with customer-facing experience encouraged.
• Fluency in written and spoken English.
• Ability to read and interpret technical documentation and drawings.

Responsibilities

• Inspect, service, troubleshoot, and repair various technical systems during planned and ad hoc site visits.
• Perform installations, ensure safety compliance, and document activities.
• Serve as the on-site contact, offering recommendations and addressing customer needs.

Skills

Customer focus

Problem solving

Communication

Team collaboration

Safety compliance

English fluency

Documentation

Technical reading

Education

High School Diploma

AS degree preferred

Tools

MS Office

Job description

Your role

Your mission as the Onsite Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers' technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You Will

• Report into the Site Manager.
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems, and diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

Education level

• High School Diploma.
• Prefer an AS degree (full military equivalent may substitute for AS degree).

Relevant Previous Experience

• 1-3 years of equivalent experience in a relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum, ideally with customer‑facing experience.

Knowledge Areas/Skills

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes.
• Self‑directed, with the ability to understand and resolve problems aligned with job responsibilities and to escalates through the appropriate channels when required.
• Proactively seeks customer feedback and asks questions to understand the customer’s business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates and supports team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work (e.g., technical drawings).

Benefits

• Company Culture and Values: In the Atlas Copco Group we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. Flexible working arrangements and career advancement opportunities are offered; specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: Competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

This position is onsite, supporting our valued customers at TSMC.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer! Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and affirms policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in civil rights by any person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.