Onsite Service Engineer - OR

Edwards Vacuum LLC; Hillsboro (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings

Flexible working arrangements

Career advancement opportunities

Global training and mentorship

Job summary

Edwards Vacuum LLC is seeking an Onsite Service Engineer to support our customers at Intel. This role focuses on installation, commissioning, maintenance, and troubleshooting of vacuum products while ensuring safety and quality. The ideal candidate will have 1-3 years of relevant experience, a strong customer focus, and the ability to collaborate within a technical team.

Join a company that values innovation, diversity, and professional growth in a dynamic work environment with exciting technical challenges.

Qualifications

• 1-3 years experience in a technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum.
• Customer facing experience preferred.

Responsibilities

• Deliver frontline support for installation, commissioning, maintenance, and troubleshooting.
• Ensure high customer satisfaction and quality while working in fast-paced environments.

Skills

Customer focus

Problem-solving

Technical expertise sharing

Collaboration

Compliance with laws and safety

Fluency in English

Data recording and reporting

Understanding technical documentation

Education

High School Diploma

AS degree or military equivalent

Job description

Your role

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers, to install, commission, maintain and troubleshoot our Products, enabling technology for everyone across the planet. The most important characteristic of our Onsite Service Engineer is that you use and continuously develop your knowledge and technical skills to enable customer satisfaction & great teamwork. Onsite Service Engineer (OSE) enjoy taking on challenges and finding solutions. You are cool under pressure and if you don't know the answer, you'll use our processes, systems, and network to find it. You take ownership for creating a high‑quality work. You will be expected to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality while a maintaining a high level of customer satisfaction. You will be expected to work in a fast‑paced and demanding environment, resilient mindset is essential for this role which offers an opportunity to learn and develop your engineering skills by working on exciting and highly technical equipment.

Education level

• High School Diploma.
• Prefer an AS degree (full military equivalent may substitute for AS degree).

Relevant Previous experience

• 1‑3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally, with customer facing experience.

Knowledge areas/Skills

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
• Self‑directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
• Proactively seeks customer feedback and asks questions to understand customer’s business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates and supports with team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work e.g., technical drawings.

In return, we offer

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

This position is onsite, supporting our valued customers at Intel!

We Are An Equal Opportunity Employer

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed or religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.