Conversion Onsite Service Engineer - OR

Edwards Vacuum LLC; Hillsboro (OR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings

Employee assistance program

Flexible working arrangements

Career advancement opportunities

Job summary

Edwards Vacuum LLC seeks an Onsite Service Engineer to provide expert repair services for our technology solutions, ensuring safety, performance, and longevity for customer systems. You will visit sites, diagnose issues, and perform installations while documenting activities and maintaining high service standards.

Key qualifications include a High School Diploma (AS degree preferred) and 1–3 years in a technical field with customer-facing experience.

Qualifications

• High School Diploma required; AS degree preferred, military equivalent may substitute.
• 1–3 years in electronic, mechanical, chemical, gas, refrigeration, or basic vacuum with customer-facing experience preferred.
• Customer-facing experience is advantageous.

Responsibilities

• Report into the Site Manager.
• Conduct planned and ad-hoc visits to inspect, service, troubleshoot, and repair systems; diagnose issues to prevent downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

Skills

Customer focus

Problem solving

Strong communication

Technical documentation

English fluency

Team collaboration

Self‑direction

Safety compliance

Education

High School Diploma

AS degree (preferred)

Tools

Computer software

Job description

Your role

Your mission as the Onsite Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will

• Report into the Site Manager.
• Conduct planned and ad‑hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on‑site contact, providing service recommendations and addressing customer needs promptly.

To succeed, you will need

Education level

• High School Diploma.
• Prefer an AS degree (full military equivalent may substitute for AS degree).

Relevant Previous experience

• 1‑3 years of equivalent experience in a relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally, with customer‑facing experience.

Knowledge areas/Skills

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
• Self‑directed, with the ability to understand and resolve problems aligned with job responsibilities and to escalates through the appropriate channels when required.
• Proactively seeks customer feedback and asks questions to understand customers’ business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates and supports team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work (e.g., technical drawings).

In return, we offer

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

This position is onsite, supporting our valued customers at Intel!

We Are an Equal Opportunity Employer

We are an equal opportunity employer. We consider employment and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran, disability status or any factor prohibited by law. We affirm in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

A division of Atlas Copco.

For more information about Edwards visit our website: www.edwardsvacuum.com