Conversational AI Specialist

Discover Financial Services; Atlanta (GA); On-site; USD 65,000 - 109,800; Full time

Benefits offered by this job

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical/Dental/Vision/HSAs

Employee Stock Purchase Plan

Commuter Benefits

Education Assistance

Job summary

Discover Financial Services seeks a Conversational AI Designer to craft end-to-end automated conversational experiences across customer touchpoints. You will apply modern toolkits and frameworks, train and tune the full conversation lifecycle, and collaborate with product and engineering teams to deliver best-in-class customer interactions.

You will document conversational design, create dialog flows, wireframes, templates, and copy aligned with brand guidelines, contributing to requirements

Qualifications

• Bachelor’s Degree in Information Technology, Business Administration and Management, Graphic Design, or related field.
• At least 2 years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related field.
• At least 2 years of experience in Linguistics, Human–Computer Interaction, Natural Language Processing and Understanding, Conversation Design.

Responsibilities

• Train, test, and tune the full conversation lifecycle, including model validation.
• Partner and collaborate across the enterprise to implement best-in-class customer experience and utilization.
• Document conversational design, dialog flows, wireframes, and templates to influence iterative approaches to improve designs, architecture, and strategy.
• Evaluate emerging conversational AI and natural language capabilities to influence domain and tooling strategy.
• Compose dialog and related copy for conversational experiences that align with brand guidelines.

Skills

Conversation design

NLP & understanding

Linguistics

Human–computer interaction

Education

Bachelor’s degree in IT/Business/Graphic Design or related

Job description

We are looking for a Conversational AI Designer to design end-to-end automated conversational experiences.

Job Description

As a Conversational AI Designer, you will be responsible for end-to-end automated conversational experiences. You will apply modern toolkits and frameworks to create best-in-class customer experiences and usage. You will train, test, and tune the full conversation lifecycle (utterances, intents, entities), leverage model validation techniques, work with product and engineering teams, evaluate emerging conversational UI and AI capabilities, document conversational design, create dialog flows, wireframes, templates, and compose copy aligned with brand guidelines. You will contribute to requirements gathering, user stories, estimates, and road mapping, actively manage and raise risk and customer-impacting issues.

Responsibilities

• Train, test, and tune the full conversation lifecycle, including model validation.
• Partner and collaborate across the enterprise to implement best-in-class customer experience and utilization.
• Document conversational design, dialog flows, wireframes, and templates (flat vs. goal-driven) to influence iterative approaches to improve designs, architecture, and strategy.
• Evaluate emerging conversational AI and natural language capabilities to influence domain and tooling strategy.
• Compose dialog and related copy for conversational experiences that align with best practices and brand guidelines.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Business Administration and Management, Graphic Design, or related field.
• At least 2 years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related field.
• At least 2 years of experience in Linguistics, Human‑Computer Interaction, Natural Language Processing and Understanding, Conversation Design.

Preferred Qualifications

• 4+ years of experience in Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related field.
• 4+ years of experience in Linguistics, Human‑Computer Interaction, Natural Language Processing and Understanding, Conversation Design.

Compensation

The base pay ranges from $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market-competitive total compensation package.

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, and Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

EEO Statement

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations.