Conversational AI / NLP Specialist III

Crystal Equation Corporation; Menlo Park (CA); Remote; USD 110,000 - 117,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Parental leave

Job summary

Crystal Equation Corporation is seeking a Conversational AI / NLP Specialist III to work remotely and support delivering internal AI products for Global People Operations. The role emphasizes compassionate customer support, scalable self-service, and collaboration with engineering partners to deliver robust AI systems.

The ideal candidate has 5+ years in Conversational AI, strong analytics, and experience shaping UX-friendly AI solutions in an agile environment.

Qualifications

• 5+ years of experience solving problems with Conversational AI in academic or professional settings.
• Experience applying strategy and user-centered approaches to your work.
• Ability to collaborate with design, product, data and tech partners in an agile environment.
• Knowledge of design principles, standards and UX best practices.
• Ability to translate business requirements into technical system-level specifications.

Responsibilities

• Research and share industry best practices to elevate conversational AI beyond traditional HR.
• Use NLP techniques to transform natural language data for classification algorithms.
• Collaborate with engineers and applied research scientists to deliver scalable algorithms.
• Translate high-level business requirements into detailed system-level and functional requirements for implementation.
• Create and refine flow diagrams and other related documentation to communicate system behavior.
• Contribute to requirements gathering, user stories, estimates, and roadmapping.
• Lead testing (A/B, usability, QA) and iterate based on results to ensure customer-centric products.
• Educate colleagues on key tenets of conversation designs.

Skills

Conversational AI

NLP

Statistical analysis

Machine learning

Stakeholder collaboration

Education

Master's Degree in Computer Science

Job description

Conversational AI / NLP Specialist III Remote This role is for a Conversational AI & NLP specialist, an autonomous, driven individual contributor that will support delivering internal AI products and services for Global People Operations functions.

Were looking for an expert with: Domain knowledge of conversational AI, especially as it pertains to compassionate customer support, workflow integration opportunities, and scalable self-service. Outstanding skills in statistical analysis, machine learning methods and text representation techniques. Experience collaborating across business stakeholders and engineering partners to scope, design, test, and deliver world-class AI solutions.

Responsibilities

• Research and share industry best practices and cutting edge approaches to elevating conversational AI beyond traditional HR practices
• Use NLP techniques to transform natural language data that feeds classification algorithms
• Collaborate with engineers and applied research scientists to deliver efficient algorithms and robust systems that scale to support global employees
• Understand how data from API calls, databases, and other technologies fit into design, and collaborate with developers on implementing solutions
• Develop the technical direction for conversational assistants for our People teams, making connection with other areas of the company to develop standards
• Translate high-level business requirements into detailed system-level and functional requirements for technical implementation
• Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system
• Contribute to requirements gathering, user stories, estimates, and roadmapping
• When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
• Educate colleagues and stakeholders so the entire team understands key tenets of conversation designs
• Contribute to the development of proof of concepts and/or pilots while working with XFN partners

Requirements

• 5+ years of experience solving problems with Conversational AI in an academic or professional setting
• A track record of applying strategy, user-centered approaches and insights to your work
• An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
• A knowledge of design principles, standards and UX best practices
• Think beyond individual design and project requirements to see the bigger picture - how your work ties into the larger ecosystem and platform strategy.
• Collaborate and build rapport with design, product, data and tech partners in an agile environment

Preferred Qualifications

• Master's Degree in Computer Science, Computational Linguistics, Engineering, Informatics, or equivalent experience
• Experience delivering detailed copy decks, including edge cases, versioning and metadata

Pay range is $80 - $85 per hour.

• full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust.

Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start.

We will serve to empower you along the way and provide the path for your professional journey.

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