Conversational AI Business Analyst

REALIGN LLC; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

REALIGN LLC in Charlotte, NC is seeking a Technical Business Analyst to drive requirements gathering and translate stakeholder needs into actionable design documents for a virtual assistant program. You will collaborate with product, engineering, QA and leadership to define data mappings, APIs, validation rules, and acceptance criteria, using Tableau to monitor outcomes.

Onsite role focused on delivering clear specifications, risk mitigation plans, and high‑quality documentation to enable

Qualifications

• Lead requirements sessions with stakeholders to define scope, objectives, business needs, success criteria, and implementation considerations.
• Create clear, thorough technical documentation including business requirements, functional specs, process flows, data mappings, and integration details.
• Translate stakeholder requirements into actionable conversational AI design documents for developers, designers, testers, and product stakeholders.
• Demonstrate understanding of APIs, web services, request/response structures, validation logic, exception handling, and data decisioning logic.
• Create and maintain Jira epics, stories, acceptance criteria, and documentation that define expected behavior and testable outcomes.
• Deliver assigned work on time and communicate risks, blockers, and dependencies with mitigation plans.
• Communicate effectively with cross-functional teams, including product owners, developers, QA, partners, and leadership.
• Apply analytical and systems-thinking to understand business processes, user journeys, and operational dependencies in a virtual assistant ecosystem.
• Support design efforts by applying strategies to improve answer effectiveness and user experience.
• Review vendor workflow logic and basic code or configuration to interpret decision rules.
• Support QA by reviewing requirements and validating behavior against acceptance criteria.
• Analyze large data sets and dashboards (Tableau) to identify trends and opportunities.
• Excellent communication skills to explain complex concepts through diagrams, dashboards, and discussions.

Responsibilities

• Lead requirements gathering sessions with business partners, technology teams, and stakeholders to define scope and success criteria for Employee Virtual Assistant capabilities.
• Translate stakeholder requirements into actionable design documents for developers, testers, and product stakeholders.
• Create and maintain Jira epics, stories, and acceptance criteria to ensure testable success conditions.
• Collaborate with cross-functional teams to deliver high-quality virtual assistant experiences.
• Analyze data and dashboards to identify trends and opportunities for improvement.

Skills

Data Analyst

Job description

REALIGN LLC in Charlotte, NC is seeking a Technical Business Analyst to drive requirements gathering and translate stakeholder needs into actionable design documents for a virtual assistant program. You will collaborate with product, engineering, QA and leadership to define data mappings, APIs, validation rules, and acceptance criteria, using Tableau to monitor outcomes.

Onsite role focused on delivering clear specifications, risk mitigation plans, and high‑quality documentation to enable