Convention & Wholesale Reservations Specialist

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Treasure Island Hotel & Casino in Nevada is seeking a dedicated reservations specialist to provide excellent customer service and manage reservations efficiently. You will handle phone inquiries, assist guests in the booking process, and ensure accurate reservation details.

The ideal candidate will have strong communication skills and experience in the hospitality industry, with the ability to multitask and work under pressure. A high school diploma is required along with a flexible schedule.

Qualifications

• 1 to 2 years' room reservations or front desk experience preferred.
• 1 to 2 years' customer service experience preferred.
• One year of accounting/finance experience preferred.

Responsibilities

• Provide the highest level of customer service to all guests.
• Manage the reservations queue, assist calls and transfer callers.
• Monitor and maintain rate parity and room allotment.

Skills

Communication skills

Multi-tasking

Problem solving

Organizational skills

Data entry

Education

High school diploma

Tools

Microsoft Office

Multi-line phone systems

Job description

Treasure Island Hotel & Casino in Nevada is seeking a dedicated reservations specialist to provide excellent customer service and manage reservations efficiently. You will handle phone inquiries, assist guests in the booking process, and ensure accurate reservation details.

The ideal candidate will have strong communication skills and experience in the hospitality industry, with the ability to multitask and work under pressure. A high school diploma is required along with a flexible schedule.