Guest Reservations Specialist - High-Volume Hotel

Golden Nugget Las Vegas; Biloxi (MS); On-site; USD 15,000 - 21,000; Full time

Job summary

Golden Nugget Las Vegas is seeking a Reservations Clerk to coordinate all reservations activity across the property in Biloxi, ensuring smooth front-desk operations and guest satisfaction.

You will handle incoming and outgoing reservation requests from Casino Host and 3rd party sites, assist with group sales, and maintain records of corporate and preferred rates, aiming to maximize occupancy and revenue.

Qualifications

• Completion of high school or equivalent.
• One year experience in a high-volume hotel as a desk clerk or reservationist.
• Flexible schedules including nights, weekends and holidays.
• Ability to deliver a service level that makes guests want to return.
• Professional appearance and demeanor.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Handle all incoming and outgoing reservation requests from Casino Host and 3rd party booking sites in a prompt, courteous and efficient manner.
• Assist with group sales reservation.
• Maintain a record of all corporate, special rates, and preferred company rates.
• Keep accurate reservation control to ensure maximum room occupancy and highest possible room rates.
• Answer all inbound calls to the property while routing them to the correct department.
• Assure the safety and security of guests and employees.
• Other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Golden Nugget Las Vegas is seeking a Reservations Clerk to coordinate all reservations activity across the property in Biloxi, ensuring smooth front-desk operations and guest satisfaction.

You will handle incoming and outgoing reservation requests from Casino Host and 3rd party sites, assist with group sales, and maintain records of corporate and preferred rates, aiming to maximize occupancy and revenue.