Convention Services Manager - Events & Catering

Sonesta Hotels International Corporation in; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Sonesta Hotels International Corporation in Fort Lauderdale is seeking a Convention Services Manager to connect clients with hotel ops, leading event planning from turnover to execution. You’ll balance client relationships, operational coordination, and guest experience in a fast-paced hospitality setting.

You’ll collaborate across Banquets, Culinary, F&B, Sales, Front Office, and Housekeeping to deliver flawless events, manage BEOs, timelines, room setups, and AV needs while developing upsell

Qualifications

• Experience in convention services, catering, banquet, or hospitality.
• Knowledge of group events, banquet operations, and BEO management.
• Excellent communication, organization, multitasking, and relationship-building.
• Ability to manage multiple events and priorities in a fast-paced hospitality environment.
• Experience with Delphi, catering software, CRM, PMS, or hotel event platforms.

Responsibilities

• Coordinate and manage meetings, conferences, corporate events, and group functions from turnover through post-event follow-up.
• Serve as the primary point of contact for clients throughout the event planning and execution process.
• Lead planning calls, site visits, event meetings, and operational walkthroughs to ensure all details are clear and executed.
• Prepare and manage banquet event orders (BEOs), event timelines, room setups, catering details, audiovisual needs, and group requirements.
• Partner with Banquets, Culinary, Food & Beverage, Sales, Front Office, Housekeeping, and leadership teams to ensure flawless execution.
• Monitor on-site operations to ensure guest experiences and resolve concerns quickly and professionally.
• Maintain relationships with clients, vendors, planners, and partners throughout the lifecycle.
• Support upselling opportunities, event enhancements, and guest experience initiatives.
• Manage group room blocks, VIP arrangements, billing, and operational communication for events.
• Maintain event documentation, reports, client communications, and system updates in sales/catering platforms.
• Help create memorable event experiences aligned with Sonesta’s People People culture.
• Perform other duties as assigned.

Skills

Event planning

Banquet operations

Catering coordination

CRM systems

PMS systems

Hospitality experience

Tools

Delphi

Catering software

CRM systems

PMS systems

Job description

Sonesta Hotels International Corporation in Fort Lauderdale is seeking a Convention Services Manager to connect clients with hotel ops, leading event planning from turnover to execution. You’ll balance client relationships, operational coordination, and guest experience in a fast-paced hospitality setting.

You’ll collaborate across Banquets, Culinary, F&B, Sales, Front Office, and Housekeeping to deliver flawless events, manage BEOs, timelines, room setups, and AV needs while developing upsell