CONVENTION SERVICES MANAGER

Dimension-Hospitality,-LLC; Arlington (VA); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Dimension-Hospitality,-LLC is seeking a Convention Services Manager to orchestrate planning and execution of group events from post-contract planning through on-site delivery. You will coordinate with hotel departments to ensure flawless meetings, conferences, and social events, while maintaining strong client relationships and attention to detail.

The role requires leadership in pre-convention meetings, BEO preparation, and cross-functional collaboration to deliver exceptional guest

Competenze

• Experience in hotel convention services or event planning.
• Strong organizational skills and attention to detail.
• Ability to manage multiple events and competing priorities in a fast-paced environment.

Mansioni

• Serve as the primary contact for group and event clients after contracts are signed.
• Coordinate all event details including meeting space, guest room blocks, catering, AV, and room setups.
• Prepare and distribute banquet event orders (BEOs) and other event documentation.
• Lead pre-convention and pre-event meetings to ensure seamless communication across departments.
• Collaborate with Sales, Catering, Food & Beverage, Operations, and other teams to execute successful events.

Conoscenze

Client relations

Event coordination

Communication

Attention to detail

Project management

Strumenti

Event management software

Microsoft Office

CRM software

Descrizione del lavoro

As the Convention Services Manager, you play a pivotal role in creating exceptional guest experiences by ensuring every group event is executed flawlessly from planning through completion. You will serve as the primary point of contact for clients after the sale, coordinating with multiple hotel departments to deliver seamless meetings, conferences, social events, and group programs that exceed expectations.You are organized, detail-oriented, and passionate about building strong client relationships while managing complex event logistics with confidence and professionalism.The RoleAs the liaison between clients and hotel operations, you will oversee all event planning details, communicate client expectations across departments, and ensure every event is delivered with precision, efficiency, and exceptional service.What You Will Be Doing· Serve as the primary contact for group and event clients after contracts are signed· Coordinate all event details, including meeting space, guest room blocks, catering, audiovisual requirements, and room setups· Prepare and distribute banquet event orders (BEOs) and other event documentation· Lead pre-convention and pre-event meetings to ensure seamless communication across departments· Collaborate with Sales, Catering, Food & Beverage, Operations, and other teams to execute successful events· Monitor event activities on-site and proactively address client requests or operational challenges· Manage event changes, billing accuracy, and post-event follow-up· Maintain detailed records, timelines, and client communications to ensure exceptional service delivery· Build strong client relationships that encourage repeat business and positive referralsWhy You Will Love It HereOpportunity to create memorable experiences for guests and clientsDynamic, collaborative work environment with cross-functional teamsHigh visibility role that directly impacts guest satisfaction and hotel successProfessional development and career growth opportunities within hospitalityBe part of a team dedicated to service excellence and operational successReady to Join the TeamIf you thrive in a fast-paced environment, enjoy bringing complex events to life, and are passionate about delivering exceptional guest experiences, we invite you to apply today and become part of our team.EOEWhat Makes You YouExceptional organizational and project management skillsStrong communication and relationship-building abilitiesAbility to manage multiple events and competing priorities in a fast-paced environmentAttention to detail with a commitment to delivering outstanding guest experiencesProblem-solving mindset with the ability to adapt quickly to changing event needsPrevious hotel convention services, event planning, catering, hospitality, or related experience preferredFlexible to work any days of the week, including holidays and weekends