Convention Services Manager

Crescent Hotels & Resorts; Bixby (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an experienced Convention Services Manager to help coordinate and execute all aspects of group events, from room blocks to VIP amenities. You will work across sales, front office, banquets, and reservations to ensure flawless service and communication.

The role requires you to supervise banquet setup, review staff performance, and conduct site inspections while promoting our facilities to clients. A professional, client-focused demeanor is essential.

Qualifications

• 3+ years of previous Hotel Convention Service Manager experience required.
• Must have the ability to communicate in English.
• Flexible schedule to include nights, holidays and weekends.

Responsibilities

• Coordinate guest room blocks and special reservation needs with sales, front office, banquets and reservations.
• Direct room service for VIP amenities and coordinate banquet/meeting room setup based on client needs.
• Review banquet staff work for accuracy and monitor in-house group activity.
• Conduct walking site inspections and promote hotel facilities and services to meeting planners.
• Plan and conduct pre- and post-convention meetings with clients and departments and generate account history reports.

Skills

English communication

Convention service manager experience

Job description

Here is what you will be doing each day:

This individual will assist in the overall efficient operation of the Convention Services Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group.

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.

Resolve problems, provide open communication

Communicate with sales, front office, banquets and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates' work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.

Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.

Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebooking.

Plan and conduct pre- and post-convention meetings with clients and respective departments.

Document tracking of group activity. Access and input data into a computer system to generate account history reports.

Communicate both verbally and in writing to provide clear direction to staff.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Does this sound like you?

Must be available to work a flexible schedule to include nights, holidays and weekends.

3+ years of previous Hotel Convention Service Manager experience required.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.