Convention Services & Events Manager

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Peppermill Resort Spa Casino in Reno seeks a Convention Services Manager to lead planning and execution of group events from contract to post-event billing. You will serve as the primary liaison between the hotel and clients, coordinating with all departments to ensure flawless service and exceed expectations.

The role requires exceptional organizational, communication, and problem-solving skills, with the ability to manage multiple complex events and maintain detailed client records for repeat

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 2+ years of experience in hotel event management or convention services.
• Flexible schedule to work any hours when groups are in house.
• CMP certification highly desirable.
• Proven ability to manage multiple complex events simultaneously.
• Excellent verbal and written communication.
• Strong organizational skills with attention to detail.
• Proficient in Word and Excel; familiarity with Delphi, Amadeus or FDC systems.

Responsibilities

• Serve as main point of contact for Conventions, Conferences, Tradeshows, Meetings, and groups after a sales contract.
• Act as on-site contact for clients and Peppermill staff; lead pre-convention meetings.
• Create and manage Banquet Event Orders (BEOs) and event resumes.
• Coordinate all client communications, site inspections, and pre-planning meetings.
• Finalize event details including room setups, AV, transportation, and amenities.
• Manage room blocks, rooming lists, and coordination with reservations/front desk.
• Ensure prepayment from clients by specified due dates with accounting.
• Identify upselling opportunities to maximize revenue.
• Address last-minute needs or changes during events to ensure satisfaction.
• Post-event billing, debriefs, and maintain records for future business.

Skills

Excellent verbal and written communic

Exceptional organizational skills

Strong problem-solving skills

Attention to detail

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

2+ years of experience in hotel event management/convention services

Tools

Microsoft Word

Excel

Delphi

Amadeus

FDC Catering/Sales system

Job description

Peppermill Resort Spa Casino in Reno seeks a Convention Services Manager to lead planning and execution of group events from contract to post-event billing. You will serve as the primary liaison between the hotel and clients, coordinating with all departments to ensure flawless service and exceed expectations.

The role requires exceptional organizational, communication, and problem-solving skills, with the ability to manage multiple complex events and maintain detailed client records for repeat