Coordinator Exhibitor Services - Mandalay Bay

Mgm Resorts International; Atlanta (GA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Growth potential

Wellness programs

Employee discounts

Free meals

Free parking

Benefits package

Professional development

Job summary

MGM Resorts International is seeking an Exhibitor Services Coordinator to assist the Exhibitor teams and create WOW moments for guests during events and stays.

Responsibilities include handling orders, schedules, invoicing, audits, and customer support across Exhibitor Services, ensuring timely installation and satisfaction for clients and partners.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent required.
• Experience as receptionist or coordinator preferred.
• Ability to multi-task in a fast-paced environment.
• Collaborative and detail-oriented.

Responsibilities

• Answers incoming phone calls to assists exhibitors, vendors, GSC, etc.
• Responds timely to exhibitor inquires via telephone, email or fax.
• Performs data entry of exhibitor orders into the system accurately and timely.
• Reviews and distributes exhibitor orders, floor plans, and production schedules.
• Performs show audits of F&B & Internet orders.
• Completes invoicing and billing processes in a timely manner.
• Processes daily checks & wire transfers in addition to accounts receivable & accounts payable audits.
• Provides internet sales and customer service support for the Convention Network departments.
• Communicates with customers regarding internet related services via phone, email and in person.
• Ensures network services meet client expectations and deadlines.
• Updates workflow documentation to ensure that all ordered services are installed in a timely manner.
• Conducts daily audits of the Exhibitor Services Software workflow and orders.
• Performs other job-related duties as requested.

Skills

Reception experience

Multi-tasking

Collaboration

Attention to detail

Education

High school diploma or equivalent

Job description

THE JOB

As the Exhibitor Services Coordinator, you will assist the Exhibitor teams in setting the stage for exceptional guest experiences with your welcoming smile and friendly service. By understanding the guests’ unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us.

THE DAY-TO-DAY

• Answers incoming phone calls to assists exhibitors, vendors, GSC, etc.
• Responds timely to exhibitor inquires via telephone, email or fax.
• Performs data entry of exhibitor orders into the system accurately and timely.
• Reviews and distributes exhibitor orders, floor plans, and production schedules.
• Performs show audits of F&B & Internet orders.
• Completes invoicing and billing processes in a timely manner.
• Processes daily checks & wire transfers in addition to accounts receivable & accounts payable audits.
• Provides internet sales and customer service support for the Convention Network departments.
• Communicates with customers regarding internet related services via phone, email and in person.
• Ensures network services meet client expectations and deadlines.
• Updates workflow documentation to ensure that all ordered services are installed in a timely manner.
• Conducts daily audits of the Exhibitor Services Software workflow and orders.
• Performs other job-related duties as requested.

THE IDEAL CANDIDATE

• At least 21 years of age
• Has a high school diploma or equivalent
• Ability to multi-task in a fast-paced environment
• Previous receptionist or coordinator experience
• Collaborative & detail-oriented

SCHEDULE

Full Time: Tuesday - Saturday 9:00am-5:00pm; Sundays and Mondays off.

STARTING PAY RATE

$20.00

THE PERKS & BENEFITS

• Future growth potential within the company
• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.