Associate Director Convention Services - Bellagio

MGM Resorts International; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Wellness programs

Discounts across hospitality & dining

Complimentary parking

Health benefits

Professional growth

Job summary

MGM Resorts International in Las Vegas seeks an Associate Director of Convention Services to lead the Executive Meeting Manager team and drive training programs while meeting revenue goals. The role coordinates convention group logistics, client interactions, and cross-functional operations to ensure world-class guest experiences.

The ideal candidate has 4+ years of progressive leadership in convention services within a large resort, with hands-on experience in scheduling, labor coordination,

Qualifications

• Bachelor’s degree or equivalent experience; four years of progressive leadership in convention services.
• Proven expertise in complex event scheduling and labor coordination in a large resort.
• Hands-on proficiency with industry platforms such as Delphi or Daylight.

Responsibilities

• Lead and coach a Managers team to deliver superior customer service to clients.
• Set goals, policies, and standards for the department aligned with strategic plans.
• Coordinate room setups, tradeshow logistics, rooming, billing and related program needs.
• Oversee safety rules and regulatory compliance across operations.
• Manage HR tasks including performance feedback, recruitment and succession planning.
• Collaborate with internal departments and vendors to ensure consistency of service.

Skills

Leadership

Team coaching

Operations management

Event scheduling

Customer service

Delphi/Daylight

Education

Bachelor's degree or equivalent experience

Tools

Delphi

Daylight

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Associate Director of Convention Services develops and leads the Executive Meeting Manager team. The incumbent must spearhead the development of training programs and ensure that revenue goals for the Executive Meeting Manager (EMM) team are met. This Associate Director must provide leadership, direction, employee development and strategic planning which are essential to the success of the Convention Services Department and the Convention Center. Effectively coordinate all aspects of convention groups which are assigned. Provide superior customer service with every client interaction.

THE DAY-TO-DAY:

• Lead and coach a team of Managers to provide superior customer service
• Administer and establish goals, policies, and standards for the department
• Works directly with clients on room set ups, tradeshow logistics, rooming needs, billing needs and any other requirements pertinent to their program
• Practices and observes safety rules and regulations and encourages other to do the same
• Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, and the division
• Coordinate staff meetings, incentive programs, monthly survey reports, and special projects
• Participate in corporate collaborative efforts to create consistencies in our services standards
• Participate in site inspections, pre/post-convention meetings, meal functions, entertainment events, etc., with customers
• Maintain positive working relationships with internal departments and outside vendors
• Is responsible for the coaching and leading of the EMM staff and training for all newly hired Executive Meeting Managers
• Works with team on establishing new ideas to streamline the convention services operations
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements

THE IDEAL CANDIDATE:

• The ideal candidate is a skilled hospitality professional holding a Bachelor’s degree or equivalent experience, backed by at least four years of progressive leadership in convention services and management within a large-scale resort setting.
• They possess proven expertise in complex event scheduling, labor coordination, and cross-functional operational execution, paired with hands-on proficiency in industry-standard sales and catering platforms such as Delphi or Daylight to deliver seamless, world-class guest and event experiences.

THE PERKS & BENEFITS:

• Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
• Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
• Complimentary parking both during and outside of scheduled work hours.
• Competitive health, wellness, and income protection benefits for eligible employees.
• Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.