Restaurant Supervisor (Line & Lure)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

The 800_ilani Cowlitz Tribal Gaming Authority is seeking an experienced restaurant operations leader to provide a clear vision of the company mission to the team and ensure all tasks and executions meet standards across the operation. You will maintain daily presence, interact with guests and both FOH and BOH staff, and support peers to uphold brand and service quality.

You will oversee supervision, scheduling, performance management, and coordination with HR, while ensuring health and safety

Qualifications

• High School Diploma / GED or recognized equivalent.
• Three (3) years supervisory experience in a high-volume restaurant.

Responsibilities

• Promotes superior guest service.
• Maintains a positive organizational culture per Spirit of Talîcn and ilani Core Values.
• Ensures restaurant cleanliness and perimeter cleanliness.
• Document and administer discounts, voids, and transactions.
• Lead, direct, and manage all FOH staff including hiring, discipline, training, and coaching.
• Communicate daily with FOH and BOH managers to review operations.
• Ensure adherence to company policies and health and safety regulations.
• Provide leadership representing the brand to guests.
• Coordinate personnel documentation with Restaurant Manager and HR.
• Order beverage items as directed by management.
• Write shift reports and email to management team.
• Attend management meetings.
• Review Kronos timekeeping for FOH staff.
• Maintain confidentiality of sensitive information.
• Perform any other duties as requested by managers.

Skills

Supervisory experience

Interpersonal skills

Written and verbal communication

MS Word

MS Excel

Outlook

Education

High School Diploma / GED / Equivalent

Tools

Toast POS

Micros POS

MS Word

MS Excel

Outlook

Job description

Position Summary

Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assures cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training, and coaching.
• Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
• Ensure that all company policies are adhered to and maintained.
• Provide top leadership regarding representing the brand to guests.
• Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Manager and HR.
• Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
• Order beverage items as needed and directed by the Restaurant Manager(s) and Restaurant Operations Manager.
• Write shift reports after every shift accurately and fully detailing all restaurant business as outlined by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
• Attend all necessary management meetings.
• Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
• Maintains confidentiality of sensitive information.
• Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years supervisory experience in a high-volume style restaurant.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Experience with MS Word, MS Excel, and Outlook.
• Flexible schedule including late nights, weekends, early mornings, and all holidays and department "blackout/high volume" days.
• Ability to lift 50 lb.
• Strong wine, beer, cocktail, and food knowledge.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Strong financial accountability skills.
• Available 40-50 hours per week depending on business need and flow.
• Ability to be on your feet for up to 10‑hour shifts.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift and Location

Regular Knock, knock. Hear that sound? That's opportunity!

Location: The Cowlitz Reservation in Ridgefield, Washington. ilani is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500‑seat meeting and entertainment venue hosting nationally recognized performances.