Customer Support Controls Specialist (HVAC / Liquid Cooling)

TalentQ, Inc; Dayton (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Education assistance program

Annual safety footwear allowance

Generous PTO and paid holidays

Team events and culture

Job summary

TalentQ, Inc is seeking a Customer Support Controls Specialist to provide hands-on diagnostic support for control systems across HVAC and liquid cooling products in data centers and industrial environments.

You will troubleshoot, analyze real-time data, adjust setpoints, and coordinate with engineering and quality teams to reduce downtime and improve service quality.

Qualifications

• Demonstrated experience with electronic control systems.
• Technical degree, HVAC training, or equivalent hands‑on experience.
• Strong working knowledge of HVAC systems.
• Clear, professional technical communication skills.
• Strong customer service orientation; comfortable with remote support tools.

Responsibilities

• Support semi-complex control systems that integrate hardware and software, both remotely and on site.
• Troubleshoot HVAC and liquid cooling systems with a primary focus on controls.
• Analyze real-time system data, trends, and alarm logs remotely.
• Modify controls logic, setpoints, and schedules.
• Serve as the primary virtual support contact during critical events.
• Handle escalated cases and collaborate with senior technical experts.
• Support root-cause investigations and provide guidance during service calls.
• Assist with warranty-related service activities and coordinate service to minimize downtime.
• Support on-site service visits as needed.
• Communicate professionally with customers by phone, email, and text.

Skills

Customer service orientation

Clear professional communication

Remote support proficiency

Microsoft Office proficiency

Education

Technical degree or HVAC training

Job description

About the Company

Our client is an engineering-led thermal management manufacturer serving mission-critical, commercial, and industrial markets across North America. The company designs and builds liquid cooling systems, air handling equipment, heat rejection units, and modular factory-assembled solutions. Its engineering and fabrication are vertically integrated, so customers get fast design turnaround and precision builds on complex, time-sensitive projects.

The work moves quickly, and you’ll see designs reach the job site in a matter of weeks. The culture is people-first and team-driven. The company is building the cooling technology that next-generation digital infrastructure depends on.

Role Summary

The Customer Support Controls Specialist is a key technical resource for customers and internal teams. You’ll provide hands‑on diagnostic support for control systems across HVAC and liquid cooling product lines in high‑stakes environments such as data centers and advanced manufacturing facilities. You’ll work closely with Quality and cross‑functional partners to resolve issues quickly and accurately, reduce downtime, and help improve products and service over time.

You’ll support a wide range of equipment, including:

• Coolant distribution units
• Enthalpy and sensible plate heat exchangers
• Energy recovery wheels
• Gas and electric heaters
• Hot water, chilled water, and DX coils
• Filter racks, control dampers, and fan array systems

Key Responsibilities

Customer & Technical Support

• Support semi-complex control systems that integrate hardware and software, both remotely and on site
• Troubleshoot HVAC and liquid cooling systems, with a primary focus on controls
• Analyze real‑time system data, trends, and alarm logs remotely
• Modify controls logic, setpoints, and schedules
• Serve as the primary virtual support contact during critical events
• Handle escalated cases and collaborate with senior technical experts
• Support root-cause investigations and provide guidance during service calls and follow-ups
• Assist with warranty-related service activities and coordinate service to minimize downtime
• Support on-site service visits as needed
• Communicate professionally with customers by phone, email, and text
• Maintain accurate records in the case management system

Training & Continuous Improvement

• Help develop technical training materials
• Take part in technical training sessions
• Share field feedback with engineering, quality, and manufacturing teams

Cross-Functional Collaboration

• Partner with sales, engineering, quality, and manufacturing
• Share field insights and lessons learned
• Contribute to technical projects and process improvement initiatives

Qualifications & Requirements

• Demonstrated experience with electronic control systems
• A technical degree, HVAC training, or equivalent hands‑on experience
• Strong working knowledge of HVAC systems
• Clear, professional technical communication skills
• A strong customer service orientation
• Comfort with remote support tools and workflows
• Proficiency in Microsoft Office
• Ability to travel up to 20% for field operations, customer sites, training, and warranty work

Nice-to-Haves

• Warranty or post-installation service experience
• Exposure to mission‑critical HVAC or liquid cooling environments

Benefits & Perks

• Medical, dental, and vision plans
• Short- and long-term disability and group term life insurance
• HSA, FSA, and dependent care plans
• 8 paid holidays plus 4 floating holidays, and generous PTO
• 401(k) with company match
• Education assistance program
• Annual safety footwear allowance
• Company-sponsored team events

Our client is an equal opportunity employer and provides reasonable accommodations for qualified individuals.