Controls & QA Lead: Risk, Process Design & Compliance

Jobtailor; Town of Florida (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking a seasoned Controls Management professional to lead QA and risk practices for enterprise controls in a corporate setting. You will design, monitor, and improve control frameworks, partner with cross-functional teams, and drive data-driven decisions to support business continuity and regulatory readiness.

The role emphasizes strong communication, process mapping, and collaboration with stakeholders to implement robust risk management and QA programs across the organization.

Qualifications

• Experience in Controls Management including design, monitoring, surveillance, testing, QA and risk management
• Strong written and verbal communication with ability to influence stakeholders
• Analytical skills with data and trend analysis, risk identification and problem solving
• Proven stakeholder management and cross-functional collaboration
• Experience documenting controls, mapping processes and risk practices

Responsibilities

• Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
• Execute processes and tools to drive adherence to enterprise-wide standards
• Support QA/QC processes through monitoring and testing of controls
• Identify issues and control improvements and build action plans with milestones
• Lead assessment of risk and control environment for Client Operational Services
• Implement optimized controls and QA practices to support business continuity
• Ensure timely QA activities, control execution, case management, and results reporting
• Ensure data accuracy and capture information for inspection metrics and dashboard governance
• Operate independently and partner with leaders to deliver risk-based solutions
• Design or redesign Consumer Complaint control functions per policies and standards
• Test new controls and procedures and implement improvements before long-term handover
• Evaluate and improve existing QA functions
• Assist with control enhancement and issue action plans
• Support regulatory exams, internal audits, and monitoring reviews
• Participate in ad-hoc remediation efforts and initiative deliverables

Skills

Controls Management

Quality Assurance

Risk Management

Stakeholder Management

Process Design

Data Analysis

Decision Making

Project Management

Complaint Resolution

Written Communication

Verbal Communication

Analytical Skills

Problem Solving

Influencing Stakeholders

Education

Spanish Non-English Language (NEL) Certification

Tools

Microsoft PowerPoint

Complaint Tracking & Resolution (CTR) System

Nexidia

NICE

Job description

Jobtailor is seeking a seasoned Controls Management professional to lead QA and risk practices for enterprise controls in a corporate setting. You will design, monitor, and improve control frameworks, partner with cross-functional teams, and drive data-driven decisions to support business continuity and regulatory readiness.

The role emphasizes strong communication, process mapping, and collaboration with stakeholders to implement robust risk management and QA programs across the organization.