Controls Design Lead & QA Excellence Manager

Bank of America; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a Controls Manager to lead and execute internal control discipline and QA within a Line of Business or Enterprise Control Function. You will monitor, test, and remediate controls to uphold enterprise standards and drive continuous improvement.

Responsibilities include designing and testing controls, partnering with leaders to deliver risk-based solutions, supporting regulatory exams and audits, and ensuring data accuracy for governance dashboards.

Qualifications

• Experience in Controls Management, including control design, monitoring, surveillance, testing, quality assurance, and risk management.
• Strong written and verbal communication skills with the ability to influence stakeholders and present information effectively.
• Strong analytical skills with experience in data and trend analysis, risk identification, problem solving, and decision-making.
• Demonstrated success in stakeholder management, building partnerships, and driving engagement across cross-functional teams.

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation.
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• Ensures timely execution of QA activities including control execution, case management, and results reporting.
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
• Operate independently and partner with business leaders to deliver sustainable, risk-based solution.
• Design/Redesign Consumer Complaint control functions that identify and mitigate risk, ensuring adherence to enterprise-wide standards (particularly the Complaints Policy and Standard requirements).
• Test new controls and procedures; implement improvement before transitioning to long term owner.
• Evaluate existing quality assurance functions, implementing improvements that strengthen the control environment while improving operational efficiency.
• Assist with addressing challenges, control enhancement an issue action plans.
• Support regulatory exams, internal audits, and other monitoring and inspection reviews.
• Participate in ad-hoc remediation efforts and initiative deliverables completion when needs arise.

Skills

Controls Management

Risk Management

Data and Trend Analysis

Stakeholder Management

Quality Assurance

Monitoring, Surveillance, and Testing

Decision Making

Process Mapping

PowerPoint

Oral Communications

Tools

Complaint Tracking & Resolution (CTR) system

Job description

Bank of America is seeking a Controls Manager to lead and execute internal control discipline and QA within a Line of Business or Enterprise Control Function. You will monitor, test, and remediate controls to uphold enterprise standards and drive continuous improvement.

Responsibilities include designing and testing controls, partnering with leaders to deliver risk-based solutions, supporting regulatory exams and audits, and ensuring data accuracy for governance dashboards.