Controls Engineer II: Diagnostics & Field Support

Iconcareers; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

ICON’s Controls Engineer II designs and maintains the diagnostic infrastructure the fleet depends on, building troubleshooting tools, telemetry dashboards, and predictive maintenance models to move from reactive to condition-based service.

The role is based at ICON’s headquarters in Austin, TX, reporting to the Director of Engineering Services. It serves as the escalation point for complex controls failures across Field Engineering and customer teams.

Qualifications

• Bachelor’s degree in electrical engineering, control systems engineering or a related technical discipline.
• 3+ years of experience in industrial automation or control systems support.
• Strong working knowledge of PLCs, HMIs, SCADA systems and control network protocols.
• Demonstrated ability to diagnose hardware, software and communication issues in control systems.

Responsibilities

• Design feedback and escalation: diagnose and resolve complex issues involving PLCs, HMIs, SCADA and industrial communication protocols such as Ethernet and DeviceNet.
• Identify and report design, reliability and maintenance problems or software bugs to design and software engineering teams to facilitate root-cause analysis and corrective action.
• Network and integration support: assist with issues related to control system networking, including configuring communication devices and integrating control hardware with enterprise systems; collaborate with electrical, mechanical and IT teams to ensure seamless integration.
• Advanced troubleshooting and support: respond to situations where first-line support cannot isolate or fix problems in malfunctioning control systems.
• Field Engineering training: develop and deliver training for the Field Engineering team on control system operation, maintenance, and configuration; build technical notes, how-to guides, and reference materials.
• Customer liaison: serve as a technical liaison to customers, providing guidance on operation, maintenance, and configuration of control systems; deliver remote training sessions and produce technical notes and how-to guides.
• Regulatory compliance: ensure control systems comply with safety and regulatory standards and advise customers on best practices for safe operation.
• Documentation and knowledge management: update knowledge base articles, create troubleshooting documentation and share insights with global support teams.
• Continuous learning: stay current on emerging control technologies and industry trends.

Skills

PLCs/HMIs/SCADA

Control networks

Industrial communication protocols

Customer service

Cross-functional collaboration

Education

Bachelor’s in Electrical/Control Systems

Tools

TwinCAT 3

Job description

ICON’s Controls Engineer II designs and maintains the diagnostic infrastructure the fleet depends on, building troubleshooting tools, telemetry dashboards, and predictive maintenance models to move from reactive to condition-based service.

The role is based at ICON’s headquarters in Austin, TX, reporting to the Director of Engineering Services. It serves as the escalation point for complex controls failures across Field Engineering and customer teams.