Control4 Certified Audio/Video Installation Technician

Phoenix Systems; Alpharetta (GA); On-site; USD 39,000 - 50,000; Full time

Job summary

Phoenix Systems is seeking an experienced Audio/Video installation technician in Alpharetta, GA. The role focuses on service, installation, activation, and Control4 automation across security and high-end A/V systems, with emphasis on customer interaction and professional execution.

The position requires Control4 certifications, 3+ years of relevant experience, and the ability to handle after-hours calls. Starting salary is up to $36.00/hour, with an anticipated start date of November 9, 2026.

Qualifications

• Minimum of 3 years of experience with security and/or Audio/Video installations required.
• Active Control4 Associate Installer & Automation Programmer certifications through SnapAV is required.
• Active Control4 PCNA Certification through SnapAV is preferred.
• Centralized Lighting Certification through SnapAV is preferred.
• Lutron Lighting Certification Preferred.
• Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios.
• Ability to accurately assess system design and functionality when adding additional components.
• Knowledge of setup of Networking requirements for Routers, Switches, DVRs, Network Components, WAPs, etc.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work in a clean and unobtrusive manner.
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must have or be willing to obtain basic tools to perform job responsibilities.
• Must be able to clear a background check and drug screening.
• Clear MVR required.

Responsibilities

• Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, shades and screens, advanced lighting controls, and systems requiring Control4 automation and programming.
• Communicate with the customer to review the work orders, answer customer questions professionally and properly.
• Instruct and train the customer/end user on the system functions and operation.
• Have in depth knowledge of security systems operation, functions, and wiring requirements.
• Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Qolsys, Etc.).
• Handle after hours emergency service calls (as assigned on a rotation basis).
• Create and edit Control4 IR Drivers.
• Ability to install and program shades and screens.
• Have tools and experience needed to terminate multimode fiber ends.
• Knowledge to calibrate advanced projectors and receivers for optimal video and sound.
• Ability to think on your own and resolve technical issues without guidance.
• Perform other duties as assigned.

Skills

Control4 Certification

Audio/Video Installations

Customer Service

Projector Calibration

Fiber Termination

Tools

Control4 Automation Software

SnapAV Certification

Networking fundamentals

Job description

Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician with

Job Type

Full-time

Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician with

Control4 certification(s) to join our amazing team. We are looking for candidates that are self-motivated, personable and of good character. You should be passionate about custom electronics and installation and all about providing world class service to our high-end clients.

Starting salary is up to $36.00/hour depending on experience and certifications.

Anticipated start date of this position is November 9, 2026.

Requirements

Essential Duties and Responsibilities

• Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, shades and screens, advanced lighting controls, and systems requiring Control4 automation and programming
• Communicate with the customer to review the work orders, answer customer questions professionally and properly
• Instruct and train the customer/end user on the system functions and operation.
• Have in depth knowledge of security systems operation, functions, and wiring requirements
• Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Qolsys, Etc.)
• Handle after hours emergency service calls (as assigned on a rotation basis)
• Create and edit Control4 IR Drivers
• Ability to install and program shades and screens
• Have tools and experience needed to terminate multimode fiber ends
• Knowledge to calibrate advanced projectors and receivers for optimal video and sound
• Ability to think on your own and resolve technical issues without
• Must also be able to work and perform duties of Trim Tech II/III and A/V Security Technician II
• Perform other duties as assigned.

Qualifications And Education Requirements

• Minimum of 3 years of experience with security and/or Audio/Video installations required
• Active Control4 Associate Installer & Automation Programmer certifications through SnapAV is required
• Active Control4 PCNA Certification through SnapAV is preferred
• Centralized Lighting Certification through SnapAV is preferred
• Lutron Lighting Certification Preferred
• Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios
• Ability to accurately assess system design and functionality when adding additional components
• Knowledge of setup of Networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work in a clean and unobtrusive manner
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must have or be willing to obtain basic tools to perform job responsibilities.
• Must be able to clear a background check and drug screening
• Clear MVR required