Control4 Certified Audio/Video Installation Technician

Phoenix Systems; Brentwood (TN); On-site; USD 37,195 - 49,593; Full time

Benefits offered by this job

Paid Time Off Program

401(k) with company match

Health, Dental and Vision Insurance options

Employee Discount

Life Insurance Options

Job summary

A technology solutions company in Brentwood, Tennessee is looking for a Control4 Certified Audio/Video Installation Technician. The role involves performing installations and programming for various systems, with a requirement of at least 3 years of relevant experience and Control4 certifications. Candidates should be customer service oriented and able to manage technical challenges effectively. This position offers a full-time role with benefits like 401(k) matching and paid time off.

Qualifications

• Minimum of 3 years of experience with security and/or Audio/Video installations required.
• Active Control4 Associate Installer & Automation Programmer certifications through SnapAV is required.
• Knowledge of cable types and technologies.

Responsibilities

• Perform service, installation, and activation of advanced systems.
• Train customers on system functions.
• Handle after-hours emergency service calls.

Skills

Customer service skills

Technical problem-solving

Time management

Education

Technical or vocational related schooling

Tools

Control4 IR Drivers

Tools for fiber termination

Job description

Control4 Certified Audio/Video Installation Technician – Phoenix Systems

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician with Control4 certification(s) to join our amazing team. We are looking for candidates that are self‑motivated, personable and of good character. You should be passionate about custom electronics and installation and all about providing world‑class service to our high‑end clients.

Responsibilities

• Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, shades and screens, advanced lighting controls, and systems requiring Control4 automation and programming.
• Communicate with the customer to review the work orders, answer customer questions professionally and properly.
• Instruct and train the customer/end user on the system functions and operation.
• Have in depth knowledge of security systems operation, functions, and wiring requirements.
• Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Qolsys, Etc.).
• Handle after‑hours emergency service calls (as assigned on a rotation basis).
• Create and edit Control4 IR Drivers.
• Ability to install and program shades and screens.
• Have tools and experience needed to terminate multimode fiber ends.
• Knowledge to calibrate advanced projectors and receivers for optimal video and sound.
• Ability to think on your own and resolve technical issues without.
• Must also be able to work and perform duties of Trim Tech II/III and A/V Security Technician II.
• Perform other duties as assigned.

Qualifications and Education Requirements

• Minimum of 3 years of experience with security and/or Audio/Video installations required.
• Active Control4 Associate Installer & Automation Programmer certifications through SnapAV is required.
• Active Control4 PCNA Certification through SnapAV is preferred.
• Centralized Lighting Certification through SnapAV is preferred.
• Lutron Lighting Certification Preferred.
• Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios.
• Ability to accurately assess system design and functionality when adding additional components.
• Knowledge of setup of Networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work in a clean and unobtrusive manner.
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must have or be willing to obtain basic tools to perform job responsibilities.
• Must be able to clear a background check and drug screening.
• Clear MVR required.
• Technical or Vocational related schooling is preferred.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.
• Frequent use of step ladders and extension ladders.
• Frequent amount of lifting up to 50 pounds.
• Occasional lifting of up to 100 pounds.

Work Environment

• Active construction sites.
• Exposure to marked changes in temperature and humidity, and exposure to dust.
• Moderate noise.

Benefits

• Paid Time Off Program – start accruing PTO your first week.
• Eight Paid Company Designated Holidays.
• 401(k) with company match.
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment.
• Short Term Disability Options.
• Long Term Disability Options.
• Employee Assistance Program.
• Life Insurance Options.
• Employee Discount.
• Free Alarm Monitoring.
• Take home vehicle.
• Gas/Vehicle Maintenance paid by company.
• Monday – Friday daytime work schedule (no nights or required weekends).
• Positive work culture with opportunities for advancement and growth.

Salary and Compensation

Starting salary range: $27.00 to $36.00 per hour, depending on certifications.

Anticipated Start Date

February 2, 2026.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Computer and Network Security