Audio/Video Security Technician

Phoenix Systems

Brentwood (TN)

On-site

USD 27,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Paid Time Off

Holidays

401(k) match

Health, Dental and Vision

Short/Long Term Disability

Life Insurance

Employee Discount

Free Alarm Monitoring

Take home vehicle

Gas/Vehicle maintenance

Weekdays - no nights or weekends

Job summary

Phoenix Systems is growing and seeking an experienced Audio/Video installation technician to join our team in Brentwood, TN. You will install, activate, and service security and AV systems for high-end clients, while educating customers on system use.

Ideal candidates have 3+ years in the field, relevant Control4 certifications, and strong problem-solving abilities. The role offers a daytime, weekday schedule with comprehensive benefits and a take-home vehicle in some cases.

Qualifications

Minimum of 3 years of experience with security and Audio Video installations.
Control4 Associate Installer & Automation Programmer certifications through SnapAV preferred.
Knowledge of cable types and technologies and which to use in installation scenarios.
Ability to assess system design and functionality when adding components.
Networking setup for Routers, Switches, DVRs, Network Components, WAPs, etc.
Work under pressure to meet deadlines while delivering exemplary customer service.
Must be able to clear background check and drug screening; clear MVR.
Technical or Vocational schooling preferred.

Responsibilities

Performs service, installation, and activation of security systems, surround sound systems, and AV components.
Review work orders with customers and answer questions professionally.
Instruct and train customers on system functions and operation.
Must also be able to work as Trim Technician.
Troubleshoot and repair security system problems and wiring issues.

Skills

Security systems

AV installations

Customer service

Communication

Education

Technical or vocational schooling

Tools

Control4 Associate Installer

Automation Programmer

Job description

Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team. We are looking for candidates that are self-motivated, personable and of good character. You should be passionate about consumer electronics, custom installation, and all about providing world class service to our high-end clients.

Job Type

Full-time

Description

Anticipated start date of this position is November 9, 2026.

Requirements

Essential Duties and Responsibilities:

Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, and systems requiring Control4 automation products and lighting
Communicate with the customer to review the work orders, answer customer questions professionally and properly
Instruct and train the customer/end user on the system functions and operation.
Must also be able to work and perform duties of Trim Technician
Have in depth knowledge of security systems operation, functions, and wiring requirements
Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Etc.)
Handle after hours emergency service calls (as assigned on a rotation basis)
Understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
Understand and communicate pricing for monitoring rate tiers to customers
Demonstrate and train customers on advanced monitoring solutions (i.e. Alarm.com)
Troubleshoot and repair security system problems, malfunctions, and false alarms
Troubleshoot and repair existing wiring installed by the company for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
Install, setup and train homeowners on AV component packages.
Perform other duties as assigned.

Qualifications And Education Requirements

Minimum of 3 years of experience with security and Audio Video installations required
Control4 Associate Installer & Automation Programmer certifications through SnapAV preferred
Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios
Ability to accurately assess system design and functionality when adding additional components
Knowledge of setup of Networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work in a clean and unobtrusive manner
Ability to work independently and to carry out assignments to completion within standard accepted practices.
Must have or be willing to obtain basic tools to perform job responsibilities.
Must be able to clear a background check and drug screening
Clear MVR required
Technical or Vocational related schooling is preferred

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.
Frequent use of step ladders and extension ladders
Frequent amount of lifting up to 50 pounds
Occasional lifting of up to 100 pounds

Work Environment

Active construction sites
Exposure to marked changes in temperature and humidity, and exposure to dust.
Moderate noise

Benefits

Paid Time Off Program - Start accruing PTO your first week!
Eight Paid Company Designated Holidays
401(k) w/company match
Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
Short Term Disability Options
Long Term Disability Options
Employee Assistance Program
Life Insurance Options
Employee Discount
Free Alarm Monitoring
Take home vehicle
Gas/Vehicle Maintenance paid by company
Monday - Friday daytime work schedule (no nights or required weekends)
Positive work culture with opportunities for advancement and growth