Control Tower Specialist — Logistics & Customer Success

Abacus Corporation; Elgin (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Abacus Corporation is seeking a Control Tower Specialist in South Carolina to coordinate customer service requests and shipments, ensuring KPIs are met and orders are fulfilled accurately and on time. You will work with customers, suppliers, and internal teams to track shipments, monitor inventory, and resolve issues, while providing remote and on-site support as needed.

This role requires at least two years in logistics or related fields and a high school diploma; strong communication and

Qualifications

• Minimum of 2 years of experience in logistics, customer service, supply chain, or a related field.
• High School Diploma or GED preferred.

Responsibilities

• Coordinate and manage the movement of goods from suppliers to customers.
• Track shipments and monitor inventory levels to ensure accurate and efficient operations.
• Execute load planning and optimization strategies to support efficient transportation and delivery.
• Identify, resolve, and escalate issues that arise during the shipping process, including delays, damages, lost shipments, and other service-related concerns.
• Develop and maintain positive relationships with customers and business partners.

Skills

Customer service

Logistics coordination

Load planning

Inventory monitoring

Communication

Education

High School Diploma or GED

Job description

Abacus Corporation is seeking a Control Tower Specialist in South Carolina to coordinate customer service requests and shipments, ensuring KPIs are met and orders are fulfilled accurately and on time. You will work with customers, suppliers, and internal teams to track shipments, monitor inventory, and resolve issues, while providing remote and on-site support as needed.

This role requires at least two years in logistics or related fields and a high school diploma; strong communication and