Control Tower Specialist

Abacus Corporation; Elgin (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Abacus Corporation is seeking a Control Tower Specialist in South Carolina to coordinate customer service requests and shipments, ensuring KPIs are met and orders are fulfilled accurately and on time. You will work with customers, suppliers, and internal teams to track shipments, monitor inventory, and resolve issues, while providing remote and on-site support as needed.

This role requires at least two years in logistics or related fields and a high school diploma; strong communication and

Qualifications

• Minimum of 2 years of experience in logistics, customer service, supply chain, or a related field.
• High School Diploma or GED preferred.

Responsibilities

• Coordinate and manage the movement of goods from suppliers to customers.
• Track shipments and monitor inventory levels to ensure accurate and efficient operations.
• Execute load planning and optimization strategies to support efficient transportation and delivery.
• Identify, resolve, and escalate issues that arise during the shipping process, including delays, damages, lost shipments, and other service-related concerns.
• Develop and maintain positive relationships with customers and business partners.

Skills

Customer service

Logistics coordination

Load planning

Inventory monitoring

Communication

Education

High School Diploma or GED

Job description

Control Tower Specialist

Summary

The Control Tower Specialist is responsible for coordinating and managing customer service requests to ensure expectations are met or exceeded while achieving key performance goals. This role works closely with customers, suppliers, logistics service providers, vendors, and internal teams to ensure service requests and shipments are handled accurately and in a timely manner.

The Control Tower Specialist will be responsible for tracking shipments, coordinating load planning, monitoring inventory levels, and proactively resolving or escalating issues related to the logistics operations of assigned accounts.

Duties and Responsibilities

• Work closely with internal team members and external partners to meet or exceed customer service requirements.
• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, vendors, and logistics service providers to ensure shipments are delivered on time and according to customer requirements.
• Track shipments and monitor inventory levels to ensure accurate and efficient operations.
• Execute load planning and optimization strategies to support efficient transportation and delivery.
• Identify, resolve, and escalat issues that arise during the shipping process, including delays, damages, lost shipments, and other service-related concerns.
• Develop and maintain positive relationships with customers and business partners.
• Ensure assigned key performance factors and service goals are achieved.
• Maintain accurate data capture and timely system entry.
• Provide remote and on-site support to customer service, material planning, logistics, and supply chain teams as needed.
• Utilize established quality processes to resolve customer, vendor, and operational issues.
• Assist with the start-up and implementation of new customer accounts.
• Proactively anticipate and address potential issues involving customers, vendors, partners, and internal teams.
• Participate in special projects and other assignments as needed.
• Perform other duties as assigned.

Education and Experience

• Minimum of 2 years of experience in logistics, customer service, supply chain, or a related field.
• High School Diploma or GED preferred.