Live Studio Supervisor – Casino Operations & Compliance

Playtech; Southfield (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Pay rate: $22/hour + performance bonus

Vacation, sick days, holidays

Health & wellness benefits

401(k) with company match

Job summary

Playtech, via PT Services Michigan LLC, is seeking a Live Studio Supervisor in Southfield, MI to oversee live-streaming casino operations, ensure compliance with multi-state gaming regulations, and support the Site Manager in maintaining a professional, high-energy environment.

You will supervise Live Dealers and Shufflers, handle guest escalations, monitor studio operations, coordinate with management on policy updates, and test studio performance for new and existing online gaming operations.

Qualifications

• Age: Must be 21 years of age or older.
• Licensing: Must be able to obtain and maintain a New Jersey Gaming License and a West Virginia Casino Employee Registration.
• Education: High School Diploma or GED required.

Responsibilities

• Regulatory Oversight: Supervise Live Dealers and Shufflers to ensure total compliance with multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies.
• Operational Audits: Monitor studio operations, implement new management-directed policies, and ensure all live gaming operational reports adhere strictly to procedures.
• Error Correction: Swiftly correct any Live Dealer or Shuffler mistakes in a timely, compliant manner.
• Game Mastery & Studio Support: Demonstrate comprehensive mastery of all company-offered games; step in to assist with game presentation and card shuffling as needed.
• Technical Management: Monitor and address studio technical disruptions immediately, coordinating resolutions in accordance with procedures and gaming regulations.
• Performance Testing: Collaborate with management to test and evaluate studio and application performance for new and existing online gaming operations.

Skills

Leadership

Communication

Conflict Resolution

Demeanor

Availability

Education

High School Diploma or GED

New Jersey Gaming License

West Virginia Casino Employee Registration

Tools

Microsoft Excel

Job description

Playtech, via PT Services Michigan LLC, is seeking a Live Studio Supervisor in Southfield, MI to oversee live-streaming casino operations, ensure compliance with multi-state gaming regulations, and support the Site Manager in maintaining a professional, high-energy environment.

You will supervise Live Dealers and Shufflers, handle guest escalations, monitor studio operations, coordinate with management on policy updates, and test studio performance for new and existing online gaming operations.