Control Room Operator — Seamless Gaming Operations

Aristocrat Gaming; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Aristocrat Gaming in Lansing, MI seeks a Control Room Operator to ensure continuous operation of gaming systems and deliver excellent customer experiences. You will monitor, report, and resolve system issues while collaborating with leadership to maintain high standards.

The role emphasizes accuracy, confidentiality, and strong communication across teams, with a focus on timely incident resolution and adherence to procedures.

Qualifications

• Proficiency with computer systems and applications.
• Experience with data reporting and strong attention to detail.
• Prior experience as a control room operator or in a similar role.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to make thoughtful decisions and maintain discretion in absence of management.

Responsibilities

• Track the status and soundness of gaming systems, ensuring seamless functionality.
• Complete manual activities in the gaming systems application per directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, and efficiency.
• Record activities and archive daily logs with care.
• Handle all duties per company policies and procedures.
• Participate in testing and provide feedback on system performance.
• Open production tickets for system issues and drive timely resolutions.
• Maintain confidentiality of information and uphold company values.
• Stay current on new developments and procedures regarding protocols.
• Collaborate with Delivery and Control Room Manager to ensure seamless operations.
• Provide outstanding customer support and address client concerns promptly.

Skills

Computer proficiency

Data reporting

Attention to detail

Control room experience

Verbal communication

Organizational skills

Data entry

Education

High School Diploma or equivalent

Job description

Aristocrat Gaming in Lansing, MI seeks a Control Room Operator to ensure continuous operation of gaming systems and deliver excellent customer experiences. You will monitor, report, and resolve system issues while collaborating with leadership to maintain high standards.

The role emphasizes accuracy, confidentiality, and strong communication across teams, with a focus on timely incident resolution and adherence to procedures.