Control Room Operator – Gaming Systems & Live Ops

Aristocrat Interactive; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Aristocrat in Lansing, MI is seeking a Control Room Operator to monitor gaming systems, perform system-related tasks, and provide prompt customer support. The role emphasizes accuracy, confidentiality, and adherence to procedures within a fast-paced environment.

The position requires a high school diploma or equivalent, strong computer skills, and proven attention to detail. You will report daily activities, participate in testing, and collaborate with the Control Room Manager to maintain smooth

Qualifications

• High school diploma or equivalent required.
• Proficiency with computer systems and applications.
• Experience in data reporting and attention to detail.
• Strong verbal, interpersonal, and written communication skills.
• Ability to stay organized and manage time effectively.

Responsibilities

• Track the status and soundness of gaming systems, ensuring seamless functionality.
• Complete manual activities in the gaming systems application according to directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, efficiency, and key metrics.
• Record activities and archive daily logs meticulously.
• Open production tickets for system issues and ensure timely resolution.
• Provide outstanding customer support and address client concerns promptly.
• Collaborate with the Delivery and Control Room Manager to ensure seamless operations.

Job description

Aristocrat in Lansing, MI is seeking a Control Room Operator to monitor gaming systems, perform system-related tasks, and provide prompt customer support. The role emphasizes accuracy, confidentiality, and adherence to procedures within a fast-paced environment.

The position requires a high school diploma or equivalent, strong computer skills, and proven attention to detail. You will report daily activities, participate in testing, and collaborate with the Control Room Manager to maintain smooth