We are seeking a Traveling Controls Engineer to provide installation, commissioning, maintenance, troubleshooting, and technical support for custom industrial equipment at customer facilities. This individual will serve as a key point of contact for customers, ensuring equipment operates efficiently and resolving mechanical, electrical, and operational issues in the field.
The ideal candidate is mechanically inclined, customer-focused, and comfortable traveling extensively to support equipment installations and service projects throughout North America.
Key Responsibilities
- Install, commission, and support custom industrial machinery at customer sites.
- Troubleshoot and resolve mechanical, electrical, pneumatic, and operational equipment issues.
- Respond to customer requests and provide technical support both on-site and remotely.
- Lead startup activities, testing, and commissioning of newly installed equipment.
- Coordinate and oversee equipment installation activities and third-party installation crews.
- Assist with machine layout and direct the installation sequence of mechanical components.
- Coordinate electrical connections, wiring, and system integration activities.
- Work closely with engineering teams to diagnose and resolve design or performance issues.
- Document service activities and create detailed service reports for customers and management.
- Maintain service records, procedures, and technical documentation.
- Provide after-hours support when customer issues arise.
- Support spare parts identification, sales, and replacement recommendations.
- Obtain and coordinate installation quotations as needed.
- Ensure customer satisfaction through professional communication and proactive problem-solving.
REQUIRED SKILLS AND EXPERIENCE
- 3+ years of experience troubleshooting and servicing industrial equipment, machinery, or automation systems.
- Experience using PLC system (Allen Bradley, PanelView, or similar)
- Strong mechanical aptitude with the ability to diagnose equipment failures.
- Experience reading mechanical drawings, wiring diagrams, and technical documentation.
- Working knowledge of industrial electrical systems, motors, sensors, and controls.
- Ability to travel extensively (50-60% travel).
- Strong customer service and communication skills.
- Valid driver's license and ability to travel to customer sites.
NICE TO HAVE SKILLS AND EXPERIENCE
- Industrial electrical systems (480V, motors, VFDs)
- Pneumatic and hydraulic systems
- Mechanical assembly and alignment
- Machine commissioning and startup support
- Customer-facing technical support experience