Control Center Agent — Ground Operations Liaison

Piedmont Airlines, Inc.; Philadelphia (Philadelphia County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical and dental insurance

Job summary

Piedmont Airlines, Inc. is seeking a Control Center Agent in the Ground Handling Department to serve as a liaison among airport operators, partners, dispatchers, flight crews and station personnel.

You will monitor turns and update flight times, communicating changes to affected teams and customers. The role requires strong Microsoft Office skills, ability to multitask under pressure, and a collaborative mindset.

Qualifications

• Two years of airport ramp or passenger service experience.
• Familiarity with LTD regulations and FAA requirements.
• Experience with incident or disruption communications is a plus.

Responsibilities

• Serve as liaison between airport operators, partners, dispatchers, flight crew and station personnel.
• Monitor flight task progress and coordinate efficient turns.
• Proactively update estimated departure times for flights and notify stakeholders.
• Communicate gate changes, cancellations, and service requests across departments.

Skills

Microsoft Office

Multi-tasking

Communication

Team collaboration

Education

High School Diploma or GED

Tools

Ascent Right Now View

Ground Event Tracker (GET)

QIK

Job description

Piedmont Airlines, Inc. is seeking a Control Center Agent in the Ground Handling Department to serve as a liaison among airport operators, partners, dispatchers, flight crews and station personnel.

You will monitor turns and update flight times, communicating changes to affected teams and customers. The role requires strong Microsoft Office skills, ability to multitask under pressure, and a collaborative mindset.