Airline Control Center Specialist

Piedmont Airlines; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Medical and dental available

Job summary

Piedmont Airlines is hiring a Control Center Agent in Philadelphia, PA. You will liaise with airport operators, dispatchers, flight crews and station staff to monitor turns and flight progress, updating ETDs and coordinating gate changes and service requests.

The role requires multitasking, collaboration, and strong Office Suite skills, with involvement in deicing/fueling activities and regulatory compliance.

Qualifications

• Two (2) years of airport ramp or passenger service experience.
• Previous Hub Control Center experience preferred.
• Familiarity with LTD, FAA and AOSSP regulations.
• Experience with Ascent Right Now View, GET and QIK software.

Responsibilities

• Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel.
• Monitor flight task progress and coordinate the successful execution of turns.
• Proactively update published estimated departure times for flights for customers and staff.
• Adjust future flight gating and remote parking to reduce customer impact.
• Communicate gate changes, cancellations, service requests, and flight updates to departments.
• Oversee deicing and fueling activities; monitor long taxi delays for LTD compliance.

Skills

Multitasking

Collaboration

Communication

Attention to detail

Tools

Microsoft Office Suite

Ascent Right Now View

Ground Event Tracker (GET)

QIK

Job description

Piedmont Airlines is hiring a Control Center Agent in Philadelphia, PA. You will liaise with airport operators, dispatchers, flight crews and station staff to monitor turns and flight progress, updating ETDs and coordinating gate changes and service requests.

The role requires multitasking, collaboration, and strong Office Suite skills, with involvement in deicing/fueling activities and regulatory compliance.