Contributor Experience Lead — Global Community

Scale AI; New York (NY); On-site; USD 134,000 - 168,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement benefits

Learning & development stipend

Generous PTO

Commuter stipend

Job summary

Scale AI's Generative AI unit is seeking a Community Manager to engage hundreds of thousands of expert contributors across our platform. This strategic operational role blends founder mindset with program management and creative writing to connect contributors with Scale's mission.

You will manage communications, run virtual campaigns and events, and develop strategies to grow and retain the contributor base.

Qualifications

• Bachelor's degree in business, marketing, communications, finance, or a related field.
• 5+ years of experience in communications, marketing operations, field operations, program management, or project management.
• Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse.
• Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
• The ability to synthesize complex details into accessible, digestible content
• A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly
• High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
• Passion for building positive, engaging community experiences
• Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
• Experience managing at least one direct report and holding them accountable to outcomes

Responsibilities

• Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
• Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
• Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
• Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
• Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
• Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
• Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
• Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey

Skills

Community management

Strategic communications

Data-driven planning

Cross-functional collaboration

People management

Education

Bachelor's degree in business, marketing, communications, finance, or related field

Tools

Slack

Discord

Discourse

Job description

Scale AI's Generative AI unit is seeking a Community Manager to engage hundreds of thousands of expert contributors across our platform. This strategic operational role blends founder mindset with program management and creative writing to connect contributors with Scale's mission.

You will manage communications, run virtual campaigns and events, and develop strategies to grow and retain the contributor base.