Complex Support Worker

New Forest District Council; United States; Hybrid; USD 43,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

LG Pension Scheme

AVCs

Employee Assistance Programme

Employee discount

Cycle to Work

LEAF values

Learning & Development

Disability Confident Employer

EDI Network

LGBTQ+ Network

Women’s Network

Early Careers Network

Neurodiversity Network

Job summary

New Forest District Council invites applications for a dynamic role in the Homeless Team within the Housing Options Service. You will work with vulnerable clients with complex needs to support them in resolving homelessness and sustaining a tenancy once accommodation is secured.

The post includes Hybrid working arrangements, access to Learning opportunities, and a strong values-led culture under LEAF. A mandatory Enhanced DBS check applies, with disclosures details required.

Job description

We are seeking a dynamic and problem solving person to join our Homeless Team in the Housing Options Service. This is a varied role working with vulnerable clients with complex needs in the community supporting them in resolving their homelessness and sustain a tenancy once accommodation is secured., Please note: You'll likely be aware that there is a government mandate to deliver Local Government Reorganisation (LGR) to Hampshire and the Solent region, meaning a transition into a new operating structure from an agreed future date. This transition is currently paused following a recent government announcement, but it is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

At NFDC we recognise that every colleague - whether in operational, frontline, or office-based roles - plays a vital part in delivering high-quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable., We understand that some applicants may choose to use AI tools to assist with completing their application. Please bear in mind it's important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process

This post requires an Enhanced DBS check to be completed. You must include details and dates of 'spent' convictions, cautions and reprimands and final warnings.

Compensation & Benefits

• £32,190 - £35,797 per annum
• 24-26 days plus bank holidays, rising by an additional week's leave after 5 years of continuous local authority service (days leave are given on our current Payscales)
• Hybrid working, with flexibility across our sites, and home working
• Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
• Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
• Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
• Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
• A values-led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
• Access to learning and development opportunities to support your growth
• A supportive, inclusive culture, where everyone is welcomed and valued
• We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
  • Equality, Diversity & Inclusion (EDI) Group
  • LGBTQ+ Network
  • Women's Network
  • Early Careers Network
  • Neurodiversity Network