Contracts Administrator

Galvanize; United States; Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short- and long-term disability

401(k)

Flexible paid time off

Job summary

Galvanize is seeking a Contracts Administrator in the United States to serve as the initial contact for contract requests and core compliance activities. The role requires strong contract administration experience and a background in customer service, with an emphasis on delivering a memorable experience for internal and external customers.

The candidate should have at least 5 years in contract administration (3+ with external clients), strong MS Office proficiency, and hands-on experience with

Qualifications

• Minimum 5 years’ experience as a contract administrator, with at least 3 years working directly with external clients.
• At least 2 years’ experience in customer service, with knowledge of quote-to-cash processes and empathy in communication.
• Expert MS Office skills in Word/Outlook; intermediate Excel/PowerPoint.
• Experience in CLM, CRM, and ERP systems.

Responsibilities

• Respond to a high volume of contract inquiries within department-established response times.
• Manage contract management systems and educate internal customers; maintain entitlements in ERP/CRM.
• Draft agreements, review redlines, and coordinate with Legal, Finance, and Operations.
• Partner with Sales to negotiate agreements with customers via email or video calls.
• Drive extensions or renewals and ensure adherence to entitlements.
• Update CLM/CRM/ERP systems and retrieve contract documents as needed; assist VP of Legal.

Skills

Contract administration

Customer service

MS Office (Word/Outlook)

CLM/CRM/ERP systems

Education

Bachelor’s Degree BA/BS in a related degree or equivalent years of education and experience.

Tools

Salesforce.com

NetSuite

DocuSign IAM

Job description

About the role

The Contracts Administrator will serve as the initial point of contact for contract requests as well as certain compliance functions. The ideal candidate will possess expertise in contract administration and a background in customer service. This is a person who delights in providing a memorable experience for both internal and external customers.

Qualifications

Education and Training

• Bachelor’s Degree BA/BS in a related degree or equivalent years of education and experience.

Skills and Experience

• Required
• • At least 5 years’ experience as a contract administrator, with at least 3 years working directly with external clients.
  • At least 2 years’ experience in customer service, with a demonstrated knowledge of quote-to-cash processes and ability to communicate with customers effectively and with empathy.
  • Expert-level MS Office skills in MS Word and Outlook. Intermediate level in Excel and PowerPoint.
  • Experience in contract lifecycle management (CLM), customer relationship management (CRM), and environment resource planning (ERP) systems.
• Preferred skills
• • Experience at a pharmaceutical/biotechnology/medical device organization
  • Knowledge of corporate compliance issues confronting the medical device industry
  • Knowledge of and familiarity with the legal and regulatory framework affecting the medical device industry; including, but not limited to, sales and marketing fraud and abuse issues, OIG and other industry guidance documents, and FDA regulations on the promotion of marketed products
  • Experience with Salesforce.com, NetSuite, and DocuSign IAM

What you’ll do

• Respond to a high volume of daily contract-related inquiries within department-established response time.
• Manage contract management systems and procedures, including educating/training internal customers, and maintaining contract entitlements in the ERP, CRM, and Agreement Management software
• Draft agreements, review customer redlines, and coordinate cross-functionally with Legal, Finance, Operations, and other stakeholders to redline agreements.
• Partner with Sales to negotiate agreements directly with customers via email or on video calls.
• Drive extension or renewal of contracts; partner with Customer Service and Sales to ensure customer adherence to contract and Galvanize adherence to contract entitlements.
• Update CLM, CRM, and ERP systems with contract data and retain related documents, assist the Vice President of Legal, and delegates with retrieving contract documents as needed.

This role pays betwee n $80,000 and $95,000 p er year, and your actual base pay will depend on your location, skills, qualifications, and experience.

Galvanize offers a robust benefits package to full-time employees, including medical, dental, and vision coverage, life insurance, short- and long-term disability protection, 401(k), and flexible paid time off.

Galvanize Therapeutics is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.