Contracts Administrator

Massachusetts Bay Transportation Authority; Quincy (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Massachusetts Bay Transportation Authority is seeking a Contract Administrator to oversee paratransit contracts and vendor performance. The role ensures adherence to contract terms, monitors SLAs, reviews data, and coordinates with stakeholders to drive service improvements and cost efficiency.

You will conduct regular provider meetings, manage contract lifecycle milestones, and support RFI/RFP processes while upholding MBTA's diversity and inclusion goals.

Qualifications

• Bachelor's degree from an accredited institution.
• Two years of experience in Transit Service Delivery, Project Coordination, Contract Management, or Contract Administration.
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong organizational, analytical, time management, interpersonal and multi-tasking abilities.
• Excellent verbal and written communication and presentation skills with the ability to influence across levels.
• Ability to supervise a diverse workforce.
• Ability to pass background screenings and MBTA medical requirements.
• Willingness to travel to MBTA locations.
• Commitment to MBTA's diversity and inclusion goals.

Responsibilities

• Manage third-party service contracts by enforcing terms and ensuring effective business processes.
• Meet with providers regularly to review progress and evaluate service level performance.
• Maintain clear scope of authority and procedures for contract decisions, modifications, and amendments.
• Monitor contract expenditures and invoices.
• Oversee provider performance management to realize contracted scope.
• Conduct audits, risk assessments and provider monitoring.
• Lead monthly and quarterly business reviews with MBTA and providers.
• Work with stakeholders to set SLAs and identify data needed to manage performance.
• Oversee KPI/SLA reporting and address non-compliance issues.
• Support RFI and RFP processes, including bid comparison, analysis, negotiation, and selection.

Skills

Organizational skills

Analytical skills

Time management

Interpersonal skills

Multitasking

Communication (oral & written)

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

The Contract Administrator is responsible for the operational performance of paratransit contracts and oversight of associated vendors. The Contract Administrator will monitor contract requirements and specifications, ensuring adherence to performance standards and established KPIs.

• Manages third-party service contracts by enforcing contract terms, ensures effective business processes, and works collaboratively with vendors and stakeholders to identify and execute on opportunities for service improvements and cost efficiencies.
• Meets with the managed providers on a regular basis to review progress, discusses problems, and evaluates service level performance.
• Maintains a clear scope of authority and reporting; and establishes procedures and timelines for making contract decisions, modifications, and amendments.
• Monitors and audits contract expenditures and invoices.
• Oversees provider performance management processes to ensure realization of contracted scope.
• Manages processes, ongoing audits, risk assessments and provider monitoring.
• Maintains a process of continuous review, feedback, and action.
• Performs periodic evaluation of current contracts to ensure key deliverables are achieved and contract life-cycle milestones are met.
• Ensures monthly and quarterly business reviews are held between MBTA and providers.
• Works with stakeholders to set SLAs and identify the critical data needed to effectively manage provider performance.
• Oversees consistent KPI/SLA reporting.
• Manages non-compliance KPI/SLA and contract issues to ensure contracts terms are met.
• Builds strong partnerships with functional teams to support paratransit and provider needs.
• Supports key stakeholders throughout the RFI and RFP processes, including bid comparison, analysis, negotiation, and selection.
• Assists in the review of federal and state requirements for providing public transportation to meet the needs of persons with disabilities.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• No direct reports.

Qualifications

• Bachelor's degree from an accredited institution.
• Two (2) years of experience in Transit Service Delivery, Project Coordination, Contract Management, and/or Contract Administration.
• Advanced proficiency in the Microsoft Office suite, with emphasis on Excel and PowerPoint.
• Effective organizational, analytical, time management, interpersonal and multi-tasking skills.
• Excellent communication (oral and written) and presentation skills with ability to influence people at all levels of the organization, both vertically and horizontally.
• Ability to supervise and work effectively with a diverse workforce.
• Have excellent customer service skills and conflict resolution skills.
• Ability to pass: background screenings and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.
• Ability to travel to locations throughout the MBTA's service area that may not be accessible by fixed route service.
• Commitment to MBTA's diversity and inclusion goals.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Additional Experience

• Experience with public procurement.
• Experience with project management.