Supervisor of Maintenance, Bus

Massachusetts Bay Transportation Authority; Everett (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Massachusetts Bay Transportation Authority seeks a Supervisor of Maintenance to plan and supervise the maintenance, repair, and servicing of all revenue vehicles and equipment. The role ensures productivity, safety, and compliance with standards across MBTA facilities and assets.

Responsibilities include scheduling, staffing, budgets, audits, and ensuring timely, cost-effective work. The supervisor will drive collaboration with operations, vendors, and field teams while maintaining high customer

Qualifications

• High school diploma or GED is required.
• Bachelor's degree in Business, Engineering, Automotive Technology, or related field preferred.
• Five years of transportation equipment repair or fleet maintenance experience.
• One year of supervisory or lead experience.

Responsibilities

• Plan and supervise maintenance of revenue vehicles and equipment.
• Ensure safety and adherence to standards.
• Schedule maintenance and monitor budgets and labor.
• Oversee inventories and payroll integration.
• Respond to emergencies and manage shifts.

Skills

Organizational skills

Analytical skills

Communication skills

Time management

Problem-solving

Leadership

Customer service

Microsoft Word

Microsoft Excel

Maintenance tracking systems

Education

High school diploma or equivalent (GED)

Bachelor's degree in Business, Engineering, Automotive Technology, or a related field

Tools

PeopleSoft

Mainframe applications

Database systems

Job description

The Supervisor of Maintenance is responsible for planning and supervising the maintenance, repair, and servicing of all assigned revenue vehicles and equipment to ensure maximum productivity and compliance with safety and operational standards.

• Ensure that assigned facilities and other physical assets are protected and maintained in good condition at all times.
• Ensure safe work practices are followed.
• Assist in the development and modification of inspection and maintenance programs.
• Assist in the implementation and administration of uniform work standards designed to improve productivity and performance against standards.
• Schedule the maintenance of buses and other MBTA vehicles and equipment under their control.
• Supervise inventory and non-inventory materials handling within the facility.
• Oversee and supervise employee payroll recording, interface, and schedule integration.
• Track labor budgets for both operating and capital projects.
• Conduct audits of the maintenance and repair operations, verifying quality of workmanship and implementing corrective action when necessary.
• Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner.
• Support oversight of work activities, employees, trades, equipment, safety, service reliability, and operational needs with regular in-person presence at assigned shops, maintenance facilities, field locations, operational areas, or other work sites.
• Drive a company or personal vehicle to visit work sites and/or transport crews or equipment as needed.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner.
• Work any and all shifts and/or locations as assigned or directed.
• Respond to emergencies as directed, including outside regularly scheduled work hours.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include focus on one or more departments or locations.

Supervision

• Direct supervision of department workforce.

• High school diploma or equivalent (GED) from an accredited institution.
• Five (5) years of experience in transportation equipment repair and maintenance and/or in the administration of the maintenance and repair of a fleet of transportation vehicles.
• One (1) year of related supervisory or lead experience.
• Valid driver's license in accordance with MBTA policy.
• Valid Class B Commercial Learner's Permit (CLP) with general knowledge, air brakes, and passenger endorsements before filling this position.
• Effective organizational, analytical, communication, time management, and problem-solving skills.
• Strong communication skills across various environments, including employees, management, vendors, contractors, union representatives, and other stakeholders.
• Proficiency in Microsoft Word, Excel, database systems, PeopleSoft, Mainframe applications, maintenance tracking systems, and other systems as required.
• Excellent customer service and conflict-resolution skills.
• Ability to provide internal and external customers with a courteous and professional experience.
• Must be available to work any shift, schedule, location, maintenance facility, shop, yard, garage, carhouse, field location, vendor location, or other assigned work site as directed by the Authority.
• Ability to work all shifts and/or locations as assigned, directed, or required, including up to twenty-four (24) hours per day, seven (7) days per week, as necessary during severe weather, emergencies, service disruptions, or other circumstances that may impact service or the safety of service.
• Ability to supervise and work effectively with a diverse workforce.
• Ability to determine the time, materials, staffing, equipment, and labor necessary to complete assigned work or projects.
• Successful applicants must have the English language skills required for the effective performance of the position.

Substitutions

• None.

• Bachelor's degree in Business, Engineering, Automotive Technology, or a related field from an accredited institution.
• Additional experience in a supervisory capacity.