Contractor Relations Representative (Fully Remote)

Jobgether SRL; United States; Remote; USD 3,500 - 4,900; Full time

Benefits offered by this job

Medical insurance

Accident insurance

Retirement benefits

Paid holidays

Wellness activities

Professional growth

Job summary

Jobgether is seeking a remote Customer Success Associate to connect contractors with service requests and schedule homeowners’ work. You will coordinate with US-based teams, assign technicians, and track orders using our CRM.

Two+ years in customer-facing roles with strong English, plus proficiency in Excel and CRM, are required. This full-time role offers remote work from India with growth opportunities and comprehensive benefits.

Qualifications

• Two or more years in customer-facing roles with strong English communication skills.
• Experience with contractors or home services preferred; proficiency in Excel and CRM.
• Ability to work with US-based teams and overlap with US Eastern Time business hours.

Responsibilities

• Connect contractors and trade professionals with service requests and ensure timely homeowner assistance.
• Build and maintain strong business relationships with service providers across designated regions.
• Complete daily tasks according to management priorities and performance expectations.
• Assign technicians to work orders, confirm appointments, and follow up on service execution.
• Track work orders and update records using CRM systems.

Skills

Customer-facing experience

English communication

Tools

CRM systems

Excel

Job description

• Connect contractors and trade professionals with service requests to ensure timely homeowner assistance.
• Build and maintain strong business relationships with service providers across designated regions.

Key Responsibilities:

• Complete daily tasks according to management priorities and performance expectations.
• Assign technicians to work orders, confirm appointments, and follow up on service execution.
• Track work orders and update records using CRM systems.

Requirements:

• Two or more years in customer-facing roles with strong English communication skills.
• Experience with contractors or home services preferred; proficiency in Excel and CRM.
• Ability to work with US-based teams and overlap with US Eastern Time business hours.
• Annual salary of ₹337,500–₹472,500 INR plus night shift allowance.
• Medical, accident, and retirement benefits; paid holidays and leave.
• Fully remote work from India with wellness activities and professional growth opportunities.

Jobgether

The company is a customer-focused organization dedicated to coordinating home services and improving the claims experience for homeowners. It fosters an inclusive, collaborative culture that values accountability, diverse perspectives, and professional growth.