Contract Systems & Support Analyst

Mingledorff's; Peachtree Corners (GA); On-site; USD 34,000 - 48,000; Part time

Benefits offered by this job

Competitive weekly/bi-weekly pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision

Job summary

Mingledorff's is seeking a Contract Systems & Support Analyst in Peachtree Corners, GA. The role supports IT initiatives aligned with business goals, participates in implementing support strategies, and drives cost efficiency and service quality across in-house and offsite facilities.

This is a 3-month contract requiring experience in Windows, networking, and helpdesk operations, with responsibilities spanning ticket management, device support, and end-user services.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 5+ years experience with Windows OS and IT helpdesk/support roles.
• Solid networking knowledge and ability to communicate technology impact.
• Valid driver’s license and clean driving record per company policy.

Responsibilities

• Manage site IT equipment and software; oversee phone system support (Zoom/Teams).
• Handle ticketing (Jira, ServiceNow, AutoTask) and device management.
• Provide application & email support (Adobe, VPN, Exchange Admin Center).
• Maintain knowledge base; implement Tier 1 support best practices.
• Ensure SLAs, monitor IT performance, and support regulatory compliance.

Skills

Windows OS expertise

Networking knowledge

Customer service

Education

Bachelor’s Degree in Computer Science

Tools

Jira

ServiceNow

AutoTask

Meraki

Job description

Job Purpose

This is a 3-month contract position. The Contract Systems & Support Analyst will participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of company. The Systems and Support Analyst participates in the implementation of the corporate support strategy; both in house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.

Job Duties And Responsibilities

• Manage all personnel and Site IT equipment and software which includes, but is not limited to
• Phone System Support (Zoom, Teams)
• Ticket Management (Jira, Servicenow, AutoTask, etc)
• Troubleshooting (Windows 10,11)
• Remote Site Monitoring (Meraki)
• Printers and Copiers (Vendor Support)
• Scanners and Card readers (---)
• Account Administration (Active Directory Users and Computers)
• Application Support (Adobe, VPN)
• E-Mail Support (Exchange Admin Center)
• Microsoft Office (Outlook, OneDrive, SharePoint)
• Documentation (Build out Knowledge Base Articles)
• Implement Tier 1 Support Team/Help Desk best practices.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Ensure IT system operation adheres to applicable laws and regulations.
• Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs.
• Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate.
• Comply with all company policies and procedures.
• Maintains regular, punctual and reliable physical attendance.

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications

• Bachelor’s Degree in Computer Science or related field or equivalent work experience
• 5 years or more experience with Windows OS
• 5 years or more experience in a support or helpdesk position.
• Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment
• Possess a valid driver’s license
• Possess a satisfactory driving record as determined by Company Driver Policies

Travel Requirement

• 25% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions.

Job Location

• Peachtree Corners

6675 Jones Mill Ct
Peachtree Corners, GA 30092

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.