Contract Security Account Manager — Lead Ops & Clients

EAGLES POINT SECURITY; Norwalk (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Real growth opportunities

Job summary

Eagles Point Security in Los Angeles, CA, seeks an experienced Account Manager to oversee operations, lead security teams, and maintain exceptional client satisfaction across a portfolio in Los Angeles and Riverside counties.

This full-time role offers a Monday–Friday schedule, 10:00 AM–6:00 PM, with occasional evenings and weekends. Salary ranges from $60,000 to $70,000 per year, plus potential bonuses discussed during the interview.

Qualifications

• Minimum 1 year of experience as a Manager in contract security (Required).
• Prior supervisory experience in a security or field operations setting.
• Knowledge of the Los Angeles and Inland Empire areas preferred.
• Strong written and verbal communication skills in English.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Solid understanding of team scheduling, coverage, and labor management.
• Valid driver's license, reliable transportation, and willingness to travel between client sites.
• Ability to work flexible hours including occasional evenings and weekends.

Responsibilities

• Oversee day-to-day operations across assigned accounts in Los Angeles and Riverside counties and ensure service standards are met
• Hire, train, coach, and manage security staff; take corrective action when necessary
• Act as primary liaison between clients and the company, building trust and strong partnerships
• Coordinate schedules, approve payroll/time-off requests, and verify invoicing accuracy
• Monitor and respond to after-hours emergencies as needed
• Conduct periodic post checks and provide in-field coverage during staff shortages or urgent gaps
• Contribute to service delivery improvements and staff development efforts
• Establish post orders and site-specific protocols for each property in your portfolio

Skills

Leadership

Supervisory experience

Communication

Problem-solving

Decision-making

Multitasking

Microsoft Office

Scheduling and labor management

Driver's license

Flexible hours

Tools

Microsoft Office Suite

Job description

Eagles Point Security in Los Angeles, CA, seeks an experienced Account Manager to oversee operations, lead security teams, and maintain exceptional client satisfaction across a portfolio in Los Angeles and Riverside counties.

This full-time role offers a Monday–Friday schedule, 10:00 AM–6:00 PM, with occasional evenings and weekends. Salary ranges from $60,000 to $70,000 per year, plus potential bonuses discussed during the interview.