Contract Reimbursement Analayst

MultiCare Health System; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

MultiCare Health System is hiring a Contract Reimbursement Analyst to review patient accounts for accurate contractual reimbursement, generate reports, and appeal improper payments. The role requires strong hospital billing knowledge, familiarity with payor contracts, and Epic experience.

You will work with Revenue Integrity and Payor Contracting teams to ensure compliant revenue cycle operations. The position emphasizes data integrity, detailed reporting, and clear communication with internal

Qualifications

• Bachelor's degree or equivalent in healthcare or related field.
• Minimum five years in a healthcare setting, preferably hospital billing or third-party claims processing.
• Experience with third-party payor contract language and payment methodologies.

Responsibilities

• Review individual patient accounts for accurate contractual reimbursement and process reporting and appeals for improper payments.
• Generate and monitor system reports to review accounts and ensure reimbursement according to contract.
• Maintain expertise on hospital contracts and present systemic payor reimbursement issues to Payor Contracting.
• Identify and solve operational issues related to revenue cycle and contract management responsibilities.
• Participate in maintenance of the Contract Management System and ensure data integrity.
• Provide high-level summaries of underpayment collections for executive audiences.

Skills

Healthcare billing

Payor contract language

Epic experience

Education

Bachelor's degree

Tools

Epic

Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Mon-Fri, 7am-4pm

Position Summary

The Contract Reimbursement Analyst is responsible for the review of individual patient accounts for accurate contractual reimbursement, including reporting and appealing improper payments. This position generates and monitors system reports to review accounts and ensure reimbursement is made according to contract. The Contract Reimbursement Analyst maintains expertise on all hospital contracts, presents any systemic payor reimbursement issues to Payor Contracting, and identifies and problem solves operational issues as they relate to the revenue cycle. This position also participates in the maintenance of the Contract Management System, ensuring the overall system functionality and data integrity. In addition, high‑level summaries of the status of underpayment collections are regularly produced for an executive audience. This is an intermediate level position requiring discretion and good judgment in decision making and representing MultiCare. Work situations are varied and require extensive insurance billing knowledge, organization, prioritization, persistence, analysis of workflow, critical thinking and a service‑oriented individual with strong interpersonal, customer service, and phone skills. External contacts include insurance companies, Medicare, and Medicaid. Internal contacts include staff from Revenue Integrity, Payor Contracting, Patient Accounts, Patient Access, Care Management, and Medical Records.

Requirements

• Bachelor’s degree or a combination of education and significant relevant work experience in healthcare
• Minimum five (5) years experience in a healthcare setting, preferably with hospital billing or third party claims processing, is required
• Experience with third party payor contract language and payment methodologies required
• Epic experience preferred

Why MultiCare?

• Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education Competitive tuition assistance, award‑winning residencies, fellowships and career development to invest in you.
• Well‑being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.83 – $35.71 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

MultiCare is a not‑for‑profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community‑based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.

MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state‑designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.

Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.